Christeen Torkko
Beaufort,SC
Summary
Dedicated Clerical Specialist with 6+ years of experience in administrative support within healthcare. Skilled in data management and customer service, consistently improving operational efficiency and patient interactions. Ready to leverage expertise to enhance organizational effectiveness.
Overview
11
11
years of professional experience
Work History
Clerical Specialist
Beaufort Memorial Hospital
12.2023 - Current
- Coordinated appointment scheduling and managed physician calendars to optimize workflow.
- Streamlined office procedures to improve workflow and minimize delays.
- Processed patient records and ensured accuracy in data entry.
- Managed data entry into spreadsheets, ensuring timely updates to critical information.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Assisted in maintaining inventory of medical supplies and office equipment.
Clerical Specialist
Coastal Carolina Urology
03.2021 - 12.2023
- Trained new clerical staff on urology protocols and software systems, ensuring adherence to best practices.
- Managed patient scheduling to ensure timely consultations.
- Processed incoming patient referrals from various sources, facilitating timely patient care and follow-up.
- Provided administrative support to clinical staff, enhancing communication channels for efficient workflow.
- Responded to incoming phone calls from patients and staff.
Clerical Specialist
Beaufort Memorial Hospital
04.2015 - 05.2020
- Coordinated appointment scheduling for healthcare providers, ensuring optimal use of time and resources.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Triage incoming calls effectively, directing patients to appropriate departments to minimize wait times.
- Resolved patient inquiries and concerns to enhance customer satisfaction and retention.
- Trained new staff on customer service protocols, ensuring adherence to organizational standards.
- Maintained composure during challenging situations, resolving conflicts and enhancing patient experience.
Education
High School Diploma -
Beaufort High School
Beaufort, SCSkills
- EMR
- Records management
- Document and records management
- Medical billing follow up
- Referral coordination
- Payment processing
- Cash management
- Patient check-in
- Scheduling appointments
- Filing systems
- Typing speed
- Customer service
- Customer needs assessment
- Follow-up skills
- Customer follow-up
- Telephone etiquette
Timeline
Clerical Specialist
Beaufort Memorial Hospital
12.2023 - Current
Clerical Specialist
Coastal Carolina Urology
03.2021 - 12.2023
Clerical Specialist
Beaufort Memorial Hospital
04.2015 - 05.2020
High School Diploma -
Beaufort High School