Summary
Overview
Work History
Education
Skills
Timeline
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Christein Palmatory

Henderson,MD

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
Dover, DE
08.2017 - Current
  • Supervised team of 6 technicians and helped to resolve issues arising during shifts
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Worked closely with store manager to maintain day-to-day operations.
  • Implemented policies and procedures to create a healthy and productive work flow in the pharmacy
  • Provide excellent customer service
  • Ensured that all pharmacy staff members were trained on proper medication handling practices.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Administered vaccines
  • Communicated with patients, ensuring that medical information was kept private
  • PTCB Certified

Assistant Manager

Extra Space Storage
Annapolis, MD
04.2010 - 03.2015
  • Showed and rented storage units
  • Made sales and customer service calls
  • Handled most maintenance for the property from cleaning units to painting and small landscaping
  • Got abandoned units ready for auction
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Managed customer service inquiries and complaints in a timely manner.

Education

High School Diploma -

Queen Anne's County High School
Centreville, MD
05.2008

Skills

  • Medication Dispensing
  • Regulatory Requirements
  • Pharmacy Operations Management
  • Influenza Prevention and Treatment
  • Cash Register Operations
  • Prescription entry
  • Customer Service, handling complaints and stewing in when techs need extra support
  • Hiring and training new technicians
  • Workflow Optimization
  • Insurance Billing
  • Policy Enforcement
  • Employee Management
  • Supply Restocking
  • Order Verification
  • Point of Sale Systems Proficiency
  • Resolving Customer Issues

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
08.2017 - Current

Assistant Manager

Extra Space Storage
04.2010 - 03.2015

High School Diploma -

Queen Anne's County High School

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Christein Palmatory