Christel Heinelt
San Francisco,CA
Summary
Accomplished Corporate Relocation Specialist and Senior Project Manager with over 5 years of experience at Coldwell Banker Realty LLC. Expert in managing complex home relocations and relocation program management, driving projects to completion while maximizing efficiency and maintaining strong stakeholder relationships. Skilled in client communication, negotiation, consistently delivering above expectations to ensure client satisfaction and operational excellence. Proficient in handling multi-faceted policies, managing costs and budgets, and leading teams with strong project management capabilities. Adept at handling high-pressure situations with calm and effective conflict resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Relocation Specialist
Coldwell Banker Realty LLC
03.2018 - Current
- Managed day-to-day administration of 30+ corporate client relocation home programs, ensuring a positive experience for customers within assigned caseload.
- Demonstrated proficiency in navigating unique challenges across diverse industries such as Corporate Finance, SaaS, BioTech, Google, Microsoft, and Aerospace, adapting strategies to meet specific client needs and standards.
- Communicated changes and modifications within client programs to Case Managers, ensuring accurate documentation.
- Provided comprehensive explanations of the relocation process, policies, and practices to clients, ensuring clarity and satisfaction.
- Served as the primary point of responsibility and coordination between service partners and customers, including real estate, transportation, and lodging.
- Maintained and managed all data pertinent to each client’s relocation file, documenting all activities and transactions.
- Developed and managed budgets and capped programs, maximizing benefits while minimizing expenses.
- Analyzed and interpreted client/customer reports, demonstrating strong analytical skills.
- Directed day-to-day activities for assignees, providing guidance and support as needed.
- Assisted in the administration of relocation programs, supporting the primary consultant in managing client cases and service deliverables.
- Coordinated communication between transferees, service partners, and internal teams to ensure smooth relocation processes.
- Managed data entry and documentation for customer relocation files, ensuring accuracy and compliance with company standards.
- Supported budget management and cost analysis, contributing to the development of efficient relocation solutions.
- Helped interpret and communicate complex policies and service offerings to clients, ensuring understanding and satisfaction.
Senior Project Manager
Co-Founder - Lushart - Custom Residential Interior
01.2010 - 12.2018
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Managed every facet of the project life cycle from concept to completion in the ultra-competitive Bay Area residential design space.
● Annual revenue growth 5%-10% year over year. 2-3 commercial and residential projects, annually. - Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
Education
Bachelor of Arts - Residential Design With Coursework in Business
Academy of Art University
San Francisco, CAGraduate Studies Certification - Graduate Studies in Art History
University of Gottingen
Northern GermanySkills
- Relocation Program Management
- Excellent Client Communication
- Service Coordination
- Data Management
- Cost Management
- Project Management
- Negotiation and Persuasion
- Cultural Adaptability
- Conflict Resolution
- Proficient; Microsoft Office 365
- Licensed Real Estate Agent
Affiliations
- The National Association of Realtors (NAR)
Certification
- Google Certification - Foundations of Digital Marketing; Client Engagement, February 2024
- Department of Real Estate - State of California License | ID No. 02051941, March 2018 – Present
- Duel Citizenship - Europe
Languages
German
Professional Working
Timeline
Corporate Relocation Specialist
Coldwell Banker Realty LLC
03.2018 - Current
Senior Project Manager
Co-Founder - Lushart - Custom Residential Interior
01.2010 - 12.2018
Bachelor of Arts - Residential Design With Coursework in Business
Academy of Art University
Graduate Studies Certification - Graduate Studies in Art History
University of Gottingen
- Google Certification - Foundations of Digital Marketing; Client Engagement, February 2024
- Department of Real Estate - State of California License | ID No. 02051941, March 2018 – Present
- Duel Citizenship - Europe
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