Christel Weltch
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success.
Overview
17
17
years of professional experience
Work History
Caregiver
Self-employeed
06.2021 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Driver
East Tennessee Human Resource Agency (Ethra)
09.2019 - 11.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict appointment schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Helped passengers to and from door to door.
Caretaker
Self-employeed
03.2013 - 06.2019
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
Technical Support Representative/Customer Service Representative
Sitel
02.2007 - 12.2012
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
No Degree - Medical Administrative Assistant
Tennessee Technology Center of Jacksboro
Caryville, TN05.2006
No Degree - Accounting Assistant
Tennessee Technology Center of Jacksboro
Caryville, TN05.2006
GED -
Tennessee Technology Center of Jacksboro
Caryville, TN06.1996
Skills
- Computer Skills
- Typing
- Excel/ Word
- Answering Phone Calls
- Excellent Communication
- Costumer Service
- Listening
- Organization
- Time Management
- Data Entry
- Patience
- Problem Solving
Timeline
Caregiver
Self-employeed
06.2021 - Current
Driver
East Tennessee Human Resource Agency (Ethra)
09.2019 - 11.2020
Caretaker
Self-employeed
03.2013 - 06.2019
Technical Support Representative/Customer Service Representative
Sitel
02.2007 - 12.2012
No Degree - Medical Administrative Assistant
Tennessee Technology Center of Jacksboro
No Degree - Accounting Assistant
Tennessee Technology Center of Jacksboro
GED -
Tennessee Technology Center of Jacksboro
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