CHRISTELLE KABANANGI
Towson,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service representative
Transcore EZ-PASS-Maryland Transportation Autority
10.2023 - 05.2024
- Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests and statement requests
- Assist in reduction of production backlog (web application, emails)
- Process special accounts including resident, private, commercial and pay-by-plate accounts
- Meet MDTA standards and deadlines
Customer Service Agent
Spirit Airlines
03.2023 - 10.2023
- Greet customers to guide and assist them with the ticketing and baggage check-in process
- Manage the check-in process, ensuring that customers have the proper travel documentation
- Organize and schedule appointments
- Write and distribute e-mail, correspondence memos, letters, faxes and forms
Administrative Assistant
Star Global Hospitality
04.2022 - 03.2023
- Work together with the digital marketing manager and report to him/her to ensure all tasks are done according to laid down rules of the business organization
- Devise online marketing projects and undertake such towards enhancing the image-making and profit-making goals of the organization
- Understand purpose of the organization's online presence and to harness such online presence to improve profit making goals of the organization
- Organize and schedule appointments
Assistant Manager
Auxiliadom
08.2020 - 05.2021
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Recruited and hired qualified candidates to fill open positions
Assistant Store Manager
La Brioche Doree
01.2018 - 07.2020
- Developed creative visual merchandising campaigns to focus on selling older inventory
- Supervised up to 20 employees on merchandising team
- Assigned tasks to associates to fit skill levels and maximize team performance
Education
Bachelor degree -
Digital Marketing ITIC
01.2022
Associate degree -
Business Management IPV
07.2020
Skills
- Excellent interpersonal skills
- Teamwork
- General administrative skills
- Data entry
- Scheduling
- Coordination of meetings and events
- Word processing skills
- Spreadsheet skills
- Microsoft Office
- Web-based search engines
- Excellent written and verbal communication skills
- Call center experience
Certification
- Certificate - Leadership Development, MasterClassManagement [ Sep 2024 ]
- Certificate of completion - business ethics, economics & finance [Sep 2024]
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service representative
Transcore EZ-PASS-Maryland Transportation Autority
10.2023 - 05.2024
Customer Service Agent
Spirit Airlines
03.2023 - 10.2023
Administrative Assistant
Star Global Hospitality
04.2022 - 03.2023
Assistant Manager
Auxiliadom
08.2020 - 05.2021
Assistant Store Manager
La Brioche Doree
01.2018 - 07.2020
Associate degree -
Business Management IPV
- Certificate - Leadership Development, MasterClassManagement [ Sep 2024 ]
- Certificate of completion - business ethics, economics & finance [Sep 2024]
Bachelor degree -
Digital Marketing ITIC
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