Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christelle Martin

Boca Raton,FL

Summary

Adept at complaint resolution and CRM, I excelled at Amazon by enhancing customer satisfaction and resolving technical inefficiencies. Recognized for exceptional service and key stakeholder relationship building, my skills in scheduling and office equipment proficiency supported operational excellence at James C. Tai Law Office. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
Boca Raton, FL
11.2020 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Monitored traffic conditions to ensure the timely arrival of packages.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Assistant

James C. Tai Law Office
Boynton Beach, FL
02.2022 - 01.2023
  • Greeted guests and vendors to assist in navigating space.
  • Provided HR administrative assistance to the management team.
  • Scheduled meetings, appointments,, and travel arrangements for staff members.
  • Assisted in the preparation of reports, presentations, and correspondence.
  • Handled incoming calls and directed callers to the appropriate department or employee.

Education

Bachelor of Arts - Social Work

Florida Atlantic University
Boca Raton, FL
05-2026

Associate of Arts - Health Sciences

Broward College
Fort Lauderdale, FL
12-2023

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Key stakeholder relationship building
  • Office equipment proficiency
  • Customer relationship management (CRM)

Languages

French
Professional
Creole
Native/ Bilingual

Timeline

Assistant

James C. Tai Law Office
02.2022 - 01.2023

Customer Service Representative

Amazon
11.2020 - Current

Bachelor of Arts - Social Work

Florida Atlantic University

Associate of Arts - Health Sciences

Broward College
Christelle Martin