Christelle Dalmeida
Hagerstown,MD
Summary
Cyber Security Specialist with 5 years of experience in IT security and project coordination. Expertise in SOC operations, compliance audits, phishing investigations, and security policy development. Skilled in implementing effective security controls, conducting eDiscovery, and coordinating enterprise-wide remediation activities. Seeking a challenging role to utilize extensive knowledge and experience in protecting organizations from cyber threats and ensuring the highest level of data security. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cybersecurity specialist position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Resolution Coordinator
Walmart
10.2023 - Current
- Continuously improved personal knowledge of industry best practices and emerging trends in dispute resolution, contributing to professional development and enhanced job performance.
- Expedited issue resolution by identifying patterns and trends in customer complaints, informing proactive measures for improvement.
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
Cybersecurity Analyst
AYALEX Group
05.2019 - 05.2023
- Conducted security audits to identify vulnerabilities.
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.
Cybersecurity Analyst
Apple Federal Credit Union
08.2015 - 04.2019
- Performed risk analyses to identify appropriate security countermeasures.
- Enhanced network security by implementing advanced threat detection and prevention systems.
- Recommend improvements in security systems and procedures.
- Streamlined user access controls, minimizing risk of unauthorized access to sensitive systems and data.
- Conducted regular security risk assessments, enabling proactive identification and mitigation of potential threats.
- Played key role in regulatory compliance projects, ensuring adherence to industry standards and legal requirements related to cybersecurity.
Administrative Assistant / IT Support Specialist
TD Bank
01.2013 - 11.2013
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
Education
Bachelor of Science - Information Technology
Strayer University
03.2022
A.S. - Information Technology
Northern Virginia Community College
05.2013
Skills
- Incident Response
- Network Security
- Phishing Detection
- Vulnerability Assessment
- Identity Management
- Security Operations Center
- Intrusion Detection
- Two-Factor Authentication
- Access Control
- Biometric security
- Cybersecurity frameworks
- Time Management
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
- Written Communication
Certification
- CompTIA Security+, 02/01/22
- TestOut Ethical Hacker Pro, 02/01/22
- Red Hat Certified System Administrator (RHCSA), in progress
Languages
French
Native or Bilingual
Timeline
Senior Resolution Coordinator
Walmart
10.2023 - Current
Cybersecurity Analyst
AYALEX Group
05.2019 - 05.2023
Cybersecurity Analyst
Apple Federal Credit Union
08.2015 - 04.2019
Administrative Assistant / IT Support Specialist
TD Bank
01.2013 - 11.2013
A.S. - Information Technology
Northern Virginia Community College
Bachelor of Science - Information Technology
Strayer University
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