Christen Granger
Customer Service Representative
Lake Charles,LA
Summary
A Customer Service Specialist and Medical Professional with a passion for helping people through skills and knowledge with 10+ years of experience in nursing and customer service, including retail and medical customer service, communications, and digital marketing.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Practical Nurse/Residential House Manager
Self Employed
Lake Charles, Louisiana
11.2015 - Current
- Implemented professional nursing education to oversee health and wellness of clients and administer medical care.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Oversaw budget to manage expenditures and control costs.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Solved grievances and complaints by collaborating with residents.
- Responded to student inquiries and concerns, offering support and guidance.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Advanced Data Entry
Independent Customer Service Representative
Melaleuca
Lake Charles, LA
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed over 50 sales calls per day.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Excellent communication skills, both verbal and written
- Exercised leadership capabilities by successfully motivating and inspiring others
- Demonstrated strong organizational and time management skills while managing multiple projects.
Marketing Consultant
Independent
01.2020 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Partnered with graphic designers creating content and promoting ad campaigns.
- Strategized and developed video content for client's website and social media publications.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
- Managed over 50 customer calls per day.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with over 25 key accounts
- Planned and executed daily events and marketing programs to increase qualified leads
Licensed Practical Nurse
Calcasieu Parish School Board
Lake Charles, United States
10.2009 - 11.2015
- Help to develop, improve and implement nursing policies and procedures in schools with over 500 students.
- Prior Authorization and Insurance Procedures
- Multi-Portal Usage
- Schedule staff and delegated work assignments.
- Oversee medication passes and all direct patient care with caseload of over 100 patients.
- Maintain medication room in full compliance with government and facility requirements.
- Respond to patient requests with appropriate clinical and personal assistance.
- Provide basic patient care and treatment, such as administering vision and hearing tests, taking temperature and blood pressure and dressing wounds.
- Provide diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Manage various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Licensed Practical Nurse
Children's Clinic Of South West Louisiana
Lake Charles, Louisiana, LA
02.2007 - 05.2009
- Managed triage call center taking over 50 calls per day.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns in multi-doctor call center.
- Obtained patient vital signs and input/output measurements from inpatients.
- Comforted and counseled patients and families throughout care process.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered medications and injections to patients.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Education
Some College (No Degree) - Practical Nursing
Sowela Technical Community College, Lake Charles,
Lake Charles, LA 2005.08 - 20062
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA 08.1996 - 05.2000
Skills
Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Independent Customer Service Representative
Melaleuca
05.2020 - Current
Marketing Consultant
Independent
01.2020 - Current
Practical Nurse/Residential House Manager
Self Employed
11.2015 - Current
Licensed Practical Nurse
Calcasieu Parish School Board
10.2009 - 11.2015
Licensed Practical Nurse
Children's Clinic Of South West Louisiana
02.2007 - 05.2009
High School Diploma -
Alfred M. Barbe High School
08.1996 - 05.2000
Some College (No Degree) - Practical Nursing
Sowela Technical Community College, Lake Charles,
2005.08 - 20062
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