Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Butler

Roslindale,MA

Summary

Dynamic professional with a proven track record at Heading Home Inc, excelling in crisis intervention and quality service. Adept at maintaining compliance and fostering a safe environment, while leveraging exceptional organizational skills to support residents in job and housing searches. Committed to delivering positive outcomes through strong teamwork and effective communication.

Overview

7
7
years of professional experience

Work History

House Manager

Heading Home Inc
Boston, Massachusetts
08.2018 - Current
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Ensured compliance with local health and safety regulations at the residence.
  • Document the residents comings and goings
  • Maintain a safe environment for residents
  • Help with job and housing searches

Customer Service Representative

Grand Circle Travel
Boston, MA
07.2022 - 02.2024
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered customer inquiries and provided accurate information regarding products and services.

Processed customer payments and updated information accordingly

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Bus Driver

Massachusetts Bay Transportation Authority
Boston, Massachusetts
07.2018 - 11.2022
  • Announced stops to passengers.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Collected fares and provided route updates and schedule information.
  • Advised passengers to be seated and orderly while on vehicles.
  • Parked vehicles at loading areas to board passengers.

Education

High School Diploma -

West Roxbury High School
Boston, Massachusetts
06-1999

Skills

  • Quality service
  • Exceptional organization
  • Activity supervision
  • Crisis intervention
  • Positive and professional
  • Computer proficiency
  • Payment processing
  • Medical terminology
  • Credit card payment processing
  • Technical troubleshooting
  • Escalation management
  • Microsoft outlook
  • Data entry
  • Professional telephone demeanor
  • Clerical support
  • Strong teamwork

Timeline

Customer Service Representative

Grand Circle Travel
07.2022 - 02.2024

House Manager

Heading Home Inc
08.2018 - Current

Bus Driver

Massachusetts Bay Transportation Authority
07.2018 - 11.2022

High School Diploma -

West Roxbury High School
Alicia Butler