Christen Harris
Lake Butler,FL
Summary
Dynamic and results-oriented banking professional with over 10 years of experience in financial services, team leadership, and customer relationship management. Proven track record of exceeding sales targets, improving operational efficiency, and delivering exceptional client experiences. Adept at managing high-volume transactions, training and mentoring teams, and ensuring compliance with federal and state regulations. Recognized for building lasting client relationships and maintaining meticulous attention to detail in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Relationship Specialist II
VyStar Credit Union
09.2023 - Current
- Open and maintain a variety of personal, business, and trust accounts, ensuring strict compliance with regulations and fraud prevention measures.
- Process loan applications, including auto loans, credit cards, and lines of credit, while effectively cross-selling additional financial products.
- Handle complex financial transactions including wire transfers, savings bond redemptions, and notary services.
- Provide personalized service that strengthens member relationships and enhances customer satisfaction.
Store Supervisor / Assistant Store Manager
TD Bank
04.2014 - 09.2023
- Led daily operations for multi-million-dollar banking branches, overseeing cash flow, budgeting, and regulatory compliance.
- Consistently exceeded sales goals by identifying client needs and promoting tailored banking solutions.
- Managed, trained, and motivated staff to deliver top-tier service and achieve business objectives.
- Built strong community relationships, remembering 50+ regular clients by name to enhance loyalty and trust.
- Organized and filed 200+ daily transaction receipts, improving recordkeeping efficiency.
- Assumed full leadership responsibilities in the manager’s absence, ensuring seamless branch operations.
Accounting Specialist
Reserveage
12.2011 - 04.2014
- Input financial data and produced reports using Software.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Education
High School Diploma - Health Administration
Union County High School
Lake Butler, FL06.2011
Skills
- Team leadership and management
- Staff training and development
- Performance coaching
- Policy implementation
- Ledger balancing and cash handling
- Loan processing and risk management
- Fraud prevention strategies
- Relationship building and needs assessment
- Cross-selling and conflict resolution
- Microsoft Office proficiency
- Data entry and compliance documentation
Timeline
Relationship Specialist II
VyStar Credit Union
09.2023 - Current
Store Supervisor / Assistant Store Manager
TD Bank
04.2014 - 09.2023
Accounting Specialist
Reserveage
12.2011 - 04.2014
High School Diploma - Health Administration
Union County High School