Christen Harvey
Yorktown,VA
Summary
Friendly professional with over 15 years experience working in diverse customer service-orientated careers. Progresses quickly through training, gains mastery of new skills easily while maintaining attention to detail and are always willing to take on additional duties. Dedicating time and effort to creating a positive team spirit through encouragement and support of idea exchanges and collaborative daily interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
South Georgia North Florida Eye Partners
2021.08 - 2023.02
- Managed clinical workflow with over 120 patients per day.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Administered visual acuity tests to measure patients' ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Gathered patient histories, took measurements, and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Identified issues during preliminary exams and addressed concerns with attending physicians.
- Performed automated and manual refraction for diagnostic purposes.
- Perform ocular imaging including OCT, Pentacam & Optomap Topography
- Osmolarity testing
- Administered visual acuity tests to measure patients' ability to see clearly at different distances and identify visual impairments.
Medical Receptionist
South Georiga North Florida Eye Partners
2021.08 - 2023.02
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Managed multi-line phone systems with an excess of 100 calls while pleasantly greeting patients for over 100 patients per day.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability for 7 physicians.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Post payments (Cash, Check, Credit Card, Care Credit), and keep track of a balanced cash drawer.
Transportation Security Officer
Transportation Security Administration, TSA
2015.11 - 2020.06
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with the public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage, screening over 300 passengers
- Discretely observed behaviors and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Monitored security checkpoints for compliance with applicable security protocols.
Education
Associate of Science - Environmental Studies
Columbia College
Columbia, MO06.2011
High School Diploma -
Westerly High School
Westerly, RI06.2004
Skills
- Excellent written and oral communication
- Attention to detail
- Ability to multitask
- Accustomed to fast-paced environments
- Patient Scheduling for multiple doctors
- Insurance Verification
- Training development aptitude
Certification
- Certified Patient Service Specialist , South Georiga North Florida Eye Partners - September 2021
Timeline
Ophthalmic Technician
South Georgia North Florida Eye Partners
2021.08 - 2023.02
Medical Receptionist
South Georiga North Florida Eye Partners
2021.08 - 2023.02
Transportation Security Officer
Transportation Security Administration, TSA
2015.11 - 2020.06
Associate of Science - Environmental Studies
Columbia College
High School Diploma -
Westerly High School
- Certified Patient Service Specialist , South Georiga North Florida Eye Partners - September 2021
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