Christen Vogt
Cape Coral,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1998
1998
years of post-secondary education
Work History
Server
Lobster Lady Seafood Market & Bistro
Cape Coral, FL
08.2021 - Current
- Provided exceptional customer service in a fast-paced seafood bistro environment.
- Assisted guests with menu selections and special dietary requests.
- Processed orders accurately using the restaurant's point-of-sale system.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash handling and processed payments efficiently at the end of meals.
- Resolved customer complaints quickly to ensure satisfaction during dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Olive Garden
Cape Coral, FL
05.2019 - 08.2021
- Provided exceptional customer service in a fast-paced seafood bistro environment.
- Assisted guests with menu selections and special dietary requests.
- Processed orders accurately using the restaurant's point-of-sale system.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on service standards and restaurant procedures.
- Managed cash handling and processed payments efficiently at the end of meals.
- Resolved customer complaints quickly to ensure satisfaction during dining experiences.
- Provided excellent customer service to ensure satisfaction.
Education
North Fort Myers High School
North Fort Myers, FLSkills
- Customer service
- Point-of-sale operation
- Cash handling
- Order processing
- Menu knowledge
- Food safety
- Time management
- Team collaboration
- Conflict resolution
- Communication skills
- Attention to detail
- Problem solving
- Service prioritization
- Order management
- Guest engagement
- POS operation
- Liquor, wine, and food service
Timeline
Server
Lobster Lady Seafood Market & Bistro
08.2021 - Current
Server
Olive Garden
05.2019 - 08.2021
North Fort Myers High School