Christen Wickham
Harrison’s Harbour Lights
Trappe,MD
19
years of professional experience
I had been a caregiver for my mother in law who has dementia and brain damage. December 2024- May 2026
Work History
Bartender, Banquet Bartender
5 Months- Mixed classic and signature cocktails to maintain consistent drink quality and presentation.
- Managed bar inventory, restocked supplies, and rotated stock to support smooth service.
- Recommended beverages and pairings based on guest preferences and menu offerings.
- Processed cash, card, and tab transactions accurately while balancing nightly drawer totals.
- Coordinated with servers and kitchen staff to deliver timely drink service during busy shifts.
- Maintained bar cleanliness, sanitation, and compliance with alcohol service standards.
- Trained new bartenders on recipes, service flow, and responsible beverage procedures.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender, Server
1 Month- Memorizing the specialty cocktail recipes
- Making all alcohol and non- alcohol drinks for the entire restaurant
- Knowing how to successfully and correctly use to the toast pos system to ring in orders
- Taking reservations in needed
- Running food to my customers as well as helping the other servers run their food as well
- Count the drawer to make sure the right amount was there at all times
- Keep all closed checks and cash, to turn into the manager with my end of the day report
- Keep a well- stocked and clean bar area
- Take bus tubs back to the dish washer
- Clean all mats, counter tops, bar utensils, wipe bottles down and take out trash at the end of the shift
- Help assist customers in any way needed to give them a wonderful dining experience
- Keep an inventory of anything we needed behind the bar as well as what kitchen needed to prep for the bar
- Card everyone and follow tips laws
Bartender, Server
- Make over 150 specialty cocktails on their drink menu
- Serve drinks and food to bar guests
- Keep an accurate drawer each shift
- Make change to all bar customers as well as making change for servers
- Worked closely with the manager to tell her where the issues were with other employees as asked
- When the manager left for the night, lock up the restaurant and set the alarm
- Card and follow all regulations
- Gave names of artists to bring into the restaurant
- Work closely with the second bartender to make sure everything was rung in correctly and that we both knew which each check was
- Stock juices, wines, beer and liquors behind the bar
- Put away any new inventory delivered in its appropriate spot.
Front of House Manager, Bartender, Key holder
1 Year 6 Months- Knowledge of all specific cocktails to the establishment
- Serving drinks and food to customers in high volume atmosphere
- Being able to take care of my bar customers as well as keeping all service drinks made in a timely manner
- Taking reservations, taking Togo orders
- Fixing any issues, the servers need help with on TOAST: comps, voids and discounts
- Helping all employees run drinks and food when need be
- Handling all money from the servers as well as making change and keeping a perfect drawer count
- Cashing out all servers and making sure all tips have been entered properly, fixing issues, counting money for the nightly drop
- Answering any questions from staff; whether pertaining to drinks, menu, normal restaurant procedures and any pertaining to how events be handled
- Closing the restaurant; including checking out all employees, turning off all kitchen equipment, lights, end of day procedures, cash drawer, and locking up
- Inventory of all wine, liquor and beer
- Marketing
- Bringing different musicians to enhance guests experience
Bartender, Key holder, Server
9 Months- Ensuring all customers have an amazing dining experience
- Serving, expediting, helping coworkers
- Help make seasonal drink menus
- Know all liquor, spirits and beer we serve, as well as being able to other servers with best options for their customers
- Handling money, as well as maintaining a perfect drawer
- Ensure comps and voids are used properly with explanations
- Knowing the menu, what each dish is made up of, understanding what is possible for substitution and what is not
- Counting the drawer at the end of the night, making sure drawer is correct and completing the deposit for the night
- Appropriate attire, always looking my best
- Helping with inventory
- Meeting with distributors to sample new wines, liquors, and spirits that have just come out or added to their inventory, as well as giving my opinion on cocktails we can make with new products
Bartender, Server, Bar Manager, Floor Manager
4 Years 5 Months- Handling money
- Micros Knowledge
- Suggestive selling
- Taking inventory for alcohol as well as placing orders through the distributors
- Handling money, keeping a perfect cash drawer
- Handling the comps, voids as well as issues on paper for the entire staff
- Knowledge of all alcohol
- Creating cocktails for upcoming menus
- Created the business’s Instagram
- Doing all of the posts on Facebook, pictures, specials, updating menus, as well as hours
- Having weekly menus with the owners to make excel spread sheets to update prices, discussing new ideas to ensure more success for the restaurant
- Training staff
- Having keys to close down the business properly
- Counting the drawer and making sure all drops are correct
Bartender, Server, Event Bartender
7 Months- Serving high quality dining experiences
- POS knowledge
- Suggestive selling
- Handling money, keeping perfect cash drawer
- Helping train other employees to standards
- Daily cleaning schedules
- Taking inventory
- Knowledge of cocktails, liquors, domestic beer, imports, and crafts
- Knowledge of menu items as well as ingredients and substitutions available
- Explaining appropriate void, comps and discounts procedures to other employees
- When manager not available; able to help other employees with questions, concerns or help regarding guests and the POS system
- Marketing
- Expediting
Bartender, Server, Event bartender
6 Months- Ability to serve quality dining experience in a fast past work environment
- Excelled in POS service computer
Bartender, Bar manager, Closing manager, Qualified trainer
2 Years 4 Months- Computer knowledge
- Abide by rules and regulations
- Ability to keep track of your personal checks throughout the night.
- Understanding customer service and learning how to make relationships with customers instead of just being an order taker.
- Knowledge of suggestive selling
- Keeping a clean and organized working environment
- Being able to work in stressful and busy shifts while keeping your head in the game.
- Minimal mistakes and minimal corrections during shifts
- Handling money
- Fast paced environment and working well under pressure
- Responsible for a cash drawer
- Performed detailed counts of liquor inventory
- Placed liquor, beer and Pepsi orders
- Was responsible for manager duties including; Closing out of every employee’s paperwork and drops of the night, Responsible for Voids, Comps, and discounts, closing of entire restaurant, closing of credit card batches for the day, closing systems out for the day.
- Team member trainer
- Marketing and utilizing Facebook for those purposes
- Discussing with owners and fellow managers weekly on how to improve our restaurant
- Creating a family with my costumer to create regulars
Bartender, Server, Bar Trainer
5 Years- Winner of the first Applebee’s Bar Games in our district (2014)
- Learning every drink in the entire menu
- Ability to explain any drink to another learning bartender off the top of your head.
- Understanding how liquor inventory works
- Helping the manager complete counts for inventory behind the bar
- Ability to explain to other employees how to ring in a drink that is not on the menu, so the most expensive liquors are accounted for if all are impossible to ring in
- Shift leader, having the understanding of what must be accomplished during every shift
- Watching and helping others understand, what is the right way to begin and end their shift.
- Computer knowledge
- Abide by rules and regulations
- Ability to keep track of your personal checks throughout the night.
- Understanding customer service and learning how to make relationships with customers instead of just being an order taker.
- Knowledge of suggestive selling
- Keeping a clean and organized working environment
- Being able to work in stressful and busy shifts while keeping your head in the game.
- Minimal mistakes and minimal corrections during shifts
- Every guest leaves happy.
Office assistant/ Doctor assistant
1 Year 5 Months- Calling various companies, taking messages and business appointments
- Insurance billing, Auto Accident billing and Workmen’s’ Compensation Billing
- Booking appointments and taking payment
- Typing, note taking and filing
- Chiropractic reports
- Assisting doctor with patients including laser therapies, decompression tables, and hand-held adjusting equipment
- Processing x-rays and filling out patient x-ray forms
- Patient paper work and all background information including health, family history, insurance and doctor diagnosis
- Learned how to take thermal and EMG scans of patients’ spine
- Account balancing and entry for each individual patient, insurance as well as patient payments
- Customer service and working efficiently under pressure
- Insurance verification
Education
- Radiology Technician/ medical field
Part time: 4 years
Diploma - Foreign language: Spanish and French
Skills
Strong multitasking
Highly reliable
Team player attitude
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Hospitality service expertise
Professional appearance
Suggestive selling
Alcohol awareness
Food service
Team training and development
New hire training
Beverage preparation
Drink preparation techniques
Inventory
Clear and effective communication
Service-oriented mindset
Food running
Classic cocktails
Performance improvement
Staff management
Health codes compliance
Changing beer kegs
Basic accounting
Aloha POS
Able to stand number of hours
Outstanding customer service
Safe food handling procedures
Identification verification
Fast learner
Timeline
Bartender, Banquet Bartender
Harrison’s Harbour Lights
05.2026 - CurrentRead More
Bartender, Server
The Robert Morris Inn Oxford, MD
11.2024 - 12.2024Read More
Bartender, Server
Blue Ruin Cambridge, MD
10.2024 - 09.2024Read More
Front of House Manager, Bartender, Key holder
Pope’s Tavern Oxford, MD
01.2023 - 07.2024Read More
Bartender, Key holder, Server
Momma Maria’s Trappe, MD
03.2022 - 12.2022Read More
Bartender, Server, Bar Manager, Floor Manager
Banning’s Tavern – Easton, MD
03.2018 - 08.2022Read More
Bartender, Server, Event Bartender
Hyatt Regency Chesapeake Bay- Cambridge, MD
08.2017 - 03.2018Read More
Bartender, Server, Event bartender
Jimmie and Sook’s – Cambridge Md
12.2016 - 06.2017Read More
Bartender, Bar manager, Closing manager, Qualified trainer
Roadie Joe’s – Salisbury, Md
07.2014 - 11.2016Read More
Bartender, Server, Bar Trainer
Applebee’s – Seaford, DE & Salisbury, MD
07.2009 - 07.2014Read More
Office assistant/ Doctor assistant
Cianci Chiropractic – Easton, MD
08.2007 - 01.2009Read More
North Dorchester High School
Diploma from Foreign language: Spanish and French
Read More
Chesapeake College
from Radiology Technician/ medical field
Read More