Shavon Naumann
Olympia
Summary
Qualified Bartender/ Server with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
22
22
years of professional experience
Work History
Bartender/ Banquet Bartender/Restaurant Server
Hobo's At The Legion
10.2020 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Main St Diner
02.2017 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Turtle Creek Bar & Grill
01.2017 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Mancini's Char House And Lounge
01.2016 - 01.2017
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
The Bungalow Inn
01.2013 - 01.2017
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Restaurant Manager
Denny's Restaurants Franchise Association
01.2002 - 01.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Napavine Jr./ Sr. High School
Napavine, WA06.1994
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Timeline
Bartender/ Banquet Bartender/Restaurant Server
Hobo's At The Legion
10.2020 - 06.2024
Server
Main St Diner
02.2017 - 03.2022
Bartender
Turtle Creek Bar & Grill
01.2017 - 02.2019
Server
Mancini's Char House And Lounge
01.2016 - 01.2017
Bartender
The Bungalow Inn
01.2013 - 01.2017
Restaurant Manager
Denny's Restaurants Franchise Association
01.2002 - 01.2013
High School Diploma -
Napavine Jr./ Sr. High School
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