Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christen Wren

Chicago,IL

Summary

Versatile and dedicated professional transitioning from a blue-collar background in welding to pursue a rewarding career in the dynamic field of technology. Proficient in hands-on work, problem-solving, and meticulous attention to detail cultivated through years of experience in welding. Eager to leverage transferable skills and embrace new technologies to excel in this exciting new chapter.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician Intern

Maxx Potential
Chicago, IL
07.2024 - 09.2024
  • Assisted users with troubleshooting computer issues via remote desktop sessions.
  • Documented all help desk activities including customer inquiries, resolutions, system configurations.
  • Performed regular maintenance tasks, such as virus scans, system backups, and disk clean-ups.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Investigated security incidents utilizing log files from servers and devices.

Cybersecurity Intern

Maxx Potential
Chicago, IL
07.2024 - 09.2024
  • Engaged in hands-on cybersecurity simulation emphasizing phishing attack detection.
  • Analysed simulated phishing scenarios to recognize fraudulent activities
  • Collaborated with a remote team to enhance phishing awareness strategies

Welder

Industrial fencing
Chicago, IL
05.2021 - 11.2023
  • Oversaw welding for 32 projects, ensuring structural integrity and on-time completion
  • Teamed with senior staff during foundation laying and structural assembly phases
  • Mastered advanced welding techniques across diverse tools like sanders, drills, and joiners
  • Instituted comprehensive safety measures resulting in zero incidents
  • Led welding activities across multiple projects, securing structural integrity.

SECURITY GUARD

American security
Chicago, IL
06.2020 - 12.2021
  • Delivered top-notch services for residential property
  • Oversaw facilities covering 40 square feet, efficiently recognizing threats
  • Worked directly with up to thousands of individuals each week, promoting a safe and secure environment.
  • Collaborated with law enforcement, senior management, and vendors to address sensitive issues

Education

BS - Cyber and Information Security

Roosevelt University
Chicago, IL
06.2027

Technical - IT Help Desk

YearUp
Chicago, IL
10.2024

Skills

  • Troubleshooting
  • Team Leadership
  • Problem solving
  • Attention to detail
  • Process Optimization
  • Technical Support
  • MS Word
  • MS Excel
  • MS Teams
  • Dropbox
  • Slack
  • Zoom
  • HTML
  • Zendesk
  • Salesforce
  • CSS
  • React
  • SQL
  • MySQL
  • Windows
  • Linux
  • Communication
  • Teamwork
  • Problem-Solving
  • Adaptability
  • Time Management

Certification

  • Technical Support Fundamentals
    Coursera - Google Certifications
  • Operating Systems
  • Coursera - Google Certifications
  • The Bits and Bytes of Computer Networking
    Coursera - Google Certifications
  • IT Security: Defense Against the Digital Dark Arts
    Coursera - Google Certifications
  • System Administration and IT Infrastructure Services
    Coursera - Google Certifications
  • Crash Course on Python
    Coursera - Google Certifications
  • Foundations: Data, Data, Everywhere
    Coursera - Google Certifications

Timeline

IT Help Desk Technician Intern

Maxx Potential
07.2024 - 09.2024

Cybersecurity Intern

Maxx Potential
07.2024 - 09.2024

Welder

Industrial fencing
05.2021 - 11.2023

SECURITY GUARD

American security
06.2020 - 12.2021

BS - Cyber and Information Security

Roosevelt University

Technical - IT Help Desk

YearUp

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Christen Wren