Skilled membership management professional with strong focus on cultivating member relationships and driving engagement. Proven ability in strategic planning, team collaboration, and adaptive problem-solving to meet organizational goals. Expertise in club development, member experience, and communication strategies. Known for reliability and adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Membership Director
Decordova Bend Estates Owners Association
07.2006 - 09.2006
Collaborated with marketing team to create effective promotional materials for attracting new members.
Conducted periodic surveys of members'' needs/preferences in order to inform future programming decisions.
Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
Continuously refined internal communication processes to ensure that all staff members are well-informed about organizational policies, procedures and member-related updates.
Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
Built relationships with customers and community to establish long-term growth.
Flight Attendant
Delta Air Lines, Inc.
07.2004 - 06.2006
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Paralegal/Legal Assistant
Johnson & Johnson, P.C.
07.2001 - 06.2004
Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Edited and proofread legal documents to verify accuracy.
Liaised with other paralegals and legal staff to complete common tasks on schedule.
Education
No Degree - Basics + Expository Writing, Psychology, Sociology
The University of Texas At Arlington
Arlington, TX
Paralegal Certificate - Paralegal Studies
Kaplan University
Davenport, IA
06-2000
Skills
Membership application management
Team leadership
Volunteer management
Problem-solving
Excellent communication
Organizational skills
Rapport and relationship building
Interpersonal skills
Coordinating event logistics
Timeline
Membership Director
Decordova Bend Estates Owners Association
07.2006 - 09.2006
Flight Attendant
Delta Air Lines, Inc.
07.2004 - 06.2006
Paralegal/Legal Assistant
Johnson & Johnson, P.C.
07.2001 - 06.2004
No Degree - Basics + Expository Writing, Psychology, Sociology