Christi McHale
Orange,CA
Summary
Dynamic team leader and commercial operations professional. 15+ years of clinical genomics industry experience, including sales and service operational leadership, product integration, CRM administration, logistics, and corporate program management. Excels in fostering cross-functional collaboration and relationship building. Relentlessly passionate about promoting excellence in patient care while building scalable workflow solutions. Builder of highly engaged and productive teams.
Overview
16
16
years of professional experience
Work History
Product Integration Management
Invitae
07.2021 - Current
- Created and developed a product integration team for the customer support organization
- Provide operational support for all customer facing teams
- Collaborate with cross-functional programs focused on launching new or improved product offerings, acting as the main representative for all customer support teams
- Collaborate with Sales Leads on post launch support and pull through
- Project management of customer support and corporate programs, including strategy and execution of long and short-term plans, setting targets for milestones, adhering to deadlines, delegation, and ensuring continued alignment with goals
- Ensure initiatives launch on time with metrics and post launch analysis methods in place
- Leads acquisition related product integration efforts, supporting product and system maintenance and knowledge transfer over time
Support Services Lead
Invitae
11.2017 - 07.2021
- Strategic oversight liaison facilitating the Irvine site laboratory and corporate commercial teams including customer service, sample accessioning, remote sales and support teams
- Execution of workflow optimization with process improvement and integration support
- Acquisition integration lead
- Collaboration with Research & Development, computing, and software development teams
- LIMS administrator and project management
Director, Support Services
CombiMatrix
01.2008 - 11.2017
- Recruited and developed a client services team, deeply cross-trained across all products and clinical areas
- Managed communication and operations between remote national sales team, client services, lab techs, medical team, and billing team
- Lead the specimen accessioning, send outs, and safety/facility teams ensuring all workflows are efficient and compliant
- Collaborated with the Marketing team to develop customer supplies that met client, medical, and both national and international shipping requirements
- Participated in strategic planning initiatives for new test development and launches
- Worked closely with the Director of Operations and Clinical Laboratory Director to complete audits, licensure requirements, proficiency testing, and working/complying with regulatory bodies
- Reviewed and maintained laboratory SOP's and Document Control policies and procedures
Education
Bachelor of Arts - Theatrical Production Management And Direction
Vanguard University of Southern California
Skills
- Operations Management
- Support Services
- Project and Program management
- Team Development
- Stakeholder Development
- Nonlinear Thinking
- Lean, Six-Sigma, Kaizen trained
- Public Speaking
- Written and Verbal Communication
Timeline
Product Integration Management
Invitae
07.2021 - Current
Support Services Lead
Invitae
11.2017 - 07.2021
Director, Support Services
CombiMatrix
01.2008 - 11.2017
Bachelor of Arts - Theatrical Production Management And Direction
Vanguard University of Southern California
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