Christi Perez
Kingsland,TX
Summary
Proven Certified Pharmacy Technician with a track record of excellence at Oak Street Health and Walgreens, adept in Medication Therapy Management and ensuring HIPAA compliance. Demonstrated ability to enhance patient-provider communication, streamline prescription processing, and foster team collaboration. Achieved significant improvements in pharmacy operations efficiency and patient satisfaction. Able to assist patients in their needs with great understanding and compassion. I have a unique ability to empathize with patients and I have extensive knowledge when it comes to medications both personally and professionally.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Oak Street Health
11.2023 - Current
- Answered high volume incoming phone calls and addressed questions from customers and healthcare providers.
- Acted as a liaison between patients and their providers to assist with prescription refill requests.
- Authorized certain medication refills that fell under Standard Operating Procedure.
- Communicated directly with doctors offices via telephone, and writing via internal communication program.
Certified Pharmacy Technician
Tabula Rasa/ Cureatr
05.2022 - 10.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Handled high volumes 50-90 outbound calls per day via autodial system as well as some inbound
- Assisted patients with Medication Therapy Management
- Reconciled medication lists and verified directions and purposes
Certified Pharmacy Technician
Walgreens
07.2005 - 05.2022
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
American School
Lansing, IL06.1998
Skills
- Maintained HIPAA laws and call monitoring rubric
- Data entry
- Trained and knowledgeable in Medication Therapy Management
- Reached patients in high volume call center setting
- Team Collaboration
- Kept excellent documentation of patient needs
- Forwarded the needs that are out of my scope of practice to provider's office
Certification
- CPhT - Certified Pharmacy Technician-2020 to present
- Licensed as pharmacy technician in Texas and Arizona -2018 to present
Timeline
Certified Pharmacy Technician
Oak Street Health
11.2023 - Current
Certified Pharmacy Technician
Tabula Rasa/ Cureatr
05.2022 - 10.2023
Certified Pharmacy Technician
Walgreens
07.2005 - 05.2022
High School Diploma -
American School
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