Christi Scott
North Port
Summary
Business professional with over thirty years of management experience, specializing in streamlining office operations and enhancing communication. Achieved significant growth by increasing customer sales contributions from $900k to over $3 million within a year, demonstrating a commitment to organizational success.
Overview
10
10
years of professional experience
Work History
Office Manager
Mahan's Excavating, LLC
North Port
04.2024 - Current
- Streamlined daily office operations, enhancing workflow efficiency.
- Oversaw procurement of office supplies and equipment to support staff productivity.
- Managed office inventory and placed timely supply orders.
- Tracked invoices and payments, ensuring accuracy in accounts receivable and payable processes.
- Monitored client payment due dates and contacted clients regarding overdue accounts.
- Developed efficient filing systems for documentation and records management.
- Answered phone calls, responded to emails, and routed mail effectively.
- Assisted in onboarding new employees using training materials and resources.
Office Manager
Carlisa Family Medical and Aesthetics
06.2023 - 07.2024
- Adhered to organizational policies and procedures to ensure compliance and operational integrity.
- Managed customer communications, enhancing service delivery and customer satisfaction.
- Efficiently scheduled and communicated upcoming appointments.
- Processed payments efficiently, contributing to accurate financial management.
- Oversaw all aspects of product ordering and shipping.
- Entered all received patient information accurately into relevant software systems.
- Utilized expertise in medical coding to accurately process patient records.
Contract Administrator / Scheduler / Window Coordinator
Storm Smart LLC
Fort Myers
11.2022 - 06.2023
- Maintained open communication with customers throughout onboarding, ordering process, and project completion.
- Submit documents for permitting and inspections.
- Schedule new installations and Service repair.
- Processed orders for service products in a timely manner.
- Documented progress consistently in Salesforce to track project milestones.
- Verify accurate data entry from cross-referencing contracts and customer information.
- Monitored escalated customer issues to improve relations and satisfaction.
- Create design calculations for wind loads.
- Fort Myers, FL
Riding Academy Manager
Blue Ridge Harley-Davidson
Hickory
03.2021 - 02.2022
- Managing the start of a new Riding Academy for second dealership.
- Scheduled and trained up to 32 students simultaneously to enhance learning outcomes.
- Managed student communications to provide clarity and ensure support throughout their training.
- Achieved a 300% growth in the number of customers for my department in less than 2 months.
- Increased customer sale contributions from $900k to over 3 million in one year.
- Developed new full-size ranges to support anticipated 100% growth in enrollment.
- Manage staff of 10 & oversee department budget per dealership.
- Adhering to policies & preparing for quarterly audits.
- Hickory, NC
Riding Academy Manager
Bert’s Black Widow Harley-Davidson
Port Charlotte
03.2017 - 03.2021
- Ensured compliance with policies and prepared for quarterly audits to maintain operational standards.
- Scheduled and trained up to 32 students simultaneously to enhance learning outcomes.
- Managed marketing staff of 10 and oversaw department budgets for each dealership to optimize resource allocation.
- Achieve a #1 status out of 634 dealerships worldwide with my department in both dealerships in less than 9 months.
- Port Charlotte, FL
Shipping/Receiving & Sales
Eli’s Western Wear
Arcadia
12.2015 - 12.2016
- Supported managers in achieving customer satisfaction goals and expectations.
- Aided managers in streamlining purchasing and budgeting processes.
- Monitored and resolved incomplete orders to ensure timely delivery.
- Accurately entered every received unit into software.
- Prepare completed orders for outbound shipment or direct delivery.
- Prepare outbound 3rd party shipping.
- Assist quality control manager in checking all orders entering and exiting the building.
- Run reporting as requested.
- Arcadia, FL
Education
Esthetics - Facials, Waxing, Body Services, Ultra-sonic scrubbers, Lash and Brow services, Microneedling, Dermaplaning
Florida Academy
Ft. Myers, FL08-2022
Emergency Medical Technician Certification - IV Therapy Certification, CEVO 3 Ambulance Training (EVOC)
South Florida Community College
Fort Myers, FL02-2012
Nail Technician Certification - Acrylics, Full sculptures, Tips, Manicures, Pedicures
Charlotte Vo Tech
Port Charlotte, FL07-1987
Skills
- QuickBooks Online
- Proficient in SalesForce
- Proficient in Excel
- Proficient in Google Docs
- Medical coding
- Staff management
- Detail-oriented leadership
- Team building
- Communication expertise
- Proficient speaking & writing
Timeline
Office Manager
Mahan's Excavating, LLC
04.2024 - Current
Office Manager
Carlisa Family Medical and Aesthetics
06.2023 - 07.2024
Contract Administrator / Scheduler / Window Coordinator
Storm Smart LLC
11.2022 - 06.2023
Riding Academy Manager
Blue Ridge Harley-Davidson
03.2021 - 02.2022
Riding Academy Manager
Bert’s Black Widow Harley-Davidson
03.2017 - 03.2021
Shipping/Receiving & Sales
Eli’s Western Wear
12.2015 - 12.2016
Esthetics - Facials, Waxing, Body Services, Ultra-sonic scrubbers, Lash and Brow services, Microneedling, Dermaplaning
Florida Academy
Emergency Medical Technician Certification - IV Therapy Certification, CEVO 3 Ambulance Training (EVOC)
South Florida Community College
Nail Technician Certification - Acrylics, Full sculptures, Tips, Manicures, Pedicures
Charlotte Vo Tech