CHRISTI SMITH
Rosharon,TX
Summary
The opportunity to join a rapid growth organization that offers opportunities for advancement.
Developed comprehensive skill sets in a supportive and high-pressure environment, including effective communication and crisis management. Seeking to transition into a new field, utilizing abilities to advocate and provide support. Committed to bringing empathy and problem-solving skills to new professional settings.
Overview
21
21
years of professional experience
Work History
Victim Advocate
Harris County Sheriff's Office
12.2021 - Current
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
- Developed safety plans to meet victims' assessment of need.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
- Promoted a culture of empathy within the organization, emphasizing the importance of understanding and respecting each victim''s unique experience.
- Participated in professional development opportunities to stay updated on current industry trends and legislation related to crime victim rights.
- Responded to crisis calls and emergency situations, providing immediate assistance and intervention.
- Elevated victims' confidence to proceed with legal actions, offering detailed explanations of their rights and processes.
Public Safety Officer
University of Texas Police Department-Houston
07.2004 - 12.2021
- Patrol the M.D Anderson and Health Science Center properties
- I also secured the buildings and make sure their not accessible to the outside public after hours
- I report suspicious persons
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- I also give visual escorts and transport patients to their vehicles and various hotels
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Prepared reports on public safety activities and initiatives, contributing to decision-making processes for resource allocation and strategic planning.
- Bolstered public confidence in safety services through transparent and effective communication.
Education
Master of Science - Public Administration
West Texas A&M University
Canyon, TX12-2024
Bachelor of Science - Sociology
West Texas A&M University
Canyon, TX08-2020
Associate of Applied Science -
Houston Community College
Houston, TX08.2012
High School -
Jack Yates High School
Houston, TX06-1995
Skills
- Documentation and reporting
- Victim advocacy
- Referral services
- Case management
- Client confidentiality
- Teamwork and collaboration
- Organizational skills
- Adaptability and flexibility
- Decision-making
Timeline
Victim Advocate
Harris County Sheriff's Office
12.2021 - Current
Public Safety Officer
University of Texas Police Department-Houston
07.2004 - 12.2021
Master of Science - Public Administration
West Texas A&M University
Bachelor of Science - Sociology
West Texas A&M University
Associate of Applied Science -
Houston Community College
High School -
Jack Yates High School
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