Christia Davis
Fort Worth ,TX
Summary
Dynamic and results-oriented professional with extensive experience at Kroger, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer loyalty and operational efficiency. Skilled in data entry and active listening. This approach led to significant improvements in client retention and workflow efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Facilities Management Administrative Support Specialist
Kroger
Fort Worth, TX
05.2008 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Use of computers for various applications, such as Kronos, ACE, PowerPoint, Word, Outlook, EPIC system, and Excel
- Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
- Report to management regarding the finances of establishment
- Create and maintain accurate information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries, take messages, or direct them to the appropriate persons according to their needs
- Aid customers with special billing requests Determine charges for services requested, collect deposits or payments
- Developed and implemented office policies to improve workflow efficiency
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Home Health Aide
Outreach
Fort Worth, TX
02.2015 - 06.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Assisted clients with mobility restrictions, providing safe transition into and out of bed, automobiles or wheelchair
- Maintained client privacy and confidentiality with strong adherence to established protocols and data security measures.
- Prepare and administer medications as directed by a physician
Education
Bachelor of Science - Kinesiology
University of North Texas
Denton, TX08.2020
Associate of Arts -
Tarrant County College
Fort Worth05.2015
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- De-Escalation Techniques
- Telephone Etiquette
- Medical Terminology
- Adaptable and Flexible
- Typing
- Problem Resolution
- Call center experience
- Money handling abilities
Accomplishments
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised team of 20 staff members.
- Achieved 95% participation through effectively helping with new hires and current employees with Fresh start participation training.
- Promotion as a Supervisor
- Promotion as a Backup Bookkeeper
Graduating with BA in Kinesiology
Certification
- Basic Life /AED Support Certification (BLS) (AED)
Career Summary
As the current position as a customer service representative has allowed me to gain the many professional skills I have presently. I am looking to redirect such skills into to the medical industry.
Languages
American Sign Language
Limited Working
Timeline
Home Health Aide
Outreach
02.2015 - 06.2015
Customer Service Representative/Facilities Management Administrative Support Specialist
Kroger
05.2008 - Current
Bachelor of Science - Kinesiology
University of North Texas
Associate of Arts -
Tarrant County College