Christiaan Smith
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Dispatcher
COPS Monitoring
07.2022 - 01.2023
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Server
Cheddars Stratch Kitchen
05.2021 - 06.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Infantryman
United States Army
08.2018 - 08.2020
- Trained new infantry soldiers on standard operating procedures.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Collaborated with support elements to ensure timely delivery of supplies and reinforcements during missions.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
Education
Bachelor of Arts - Business Administration
The University of Arizona Global Campus
Glendale, AZ01.2025
Skills
- Critical Thinking
- Understanding Customer Needs
- Calm Under Pressure
- Customer Data Confidentiality
Timeline
Dispatcher
COPS Monitoring
07.2022 - 01.2023
Server
Cheddars Stratch Kitchen
05.2021 - 06.2022
Infantryman
United States Army
08.2018 - 08.2020
Bachelor of Arts - Business Administration
The University of Arizona Global Campus
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