Summary
Overview
Work History
Education
Skills
Timeline
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Christian Alexander

NC

Summary

Highly-motivated, technically adept employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Store Manager

CPR Cell Phone Repair
Greensboro, NC
04.2024 - Current
  • Successfully managed store operations independently, including on-site repairs for personal electronic devices, opening and closing procedures, and managing banking activities such as deposits and withdrawals.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Planned special promotions or discounts based on market trends.

Sales & Service Advisor / Bench Technician

I.T. Worx
Greensboro, NC
09.2023 - 02.2024
  • Assumed responsibilities to develop skills as a Bench Technician, including monitoring stock levels, receiving and allocating service parts, and processing depot packages.
  • Took initiative in creating data to monitor and solve issues regarding customer retention using Excel and Power BI, while still creating documentation for the Sales and Service Advisor role.
  • Maintained accessibility and active communication through Slack and email during work hours.

Tier 2 Mac Help Desk Support / Mentor

Kelly Services
Remote
02.2020 - 09.2022
  • Facilitated communication between Apple's internal engineering team and customers to effectively address challenging emerging issues.
  • Led teams of 2-4 advisors in bi-monthly virtual sessions to train them on Apple's internal customer management system.
  • Mentored individuals on professional development topics such as communication skills, problem-solving, and goal setting.
  • Resolved complex technical issues resulting in a 95% customer satisfaction rate, highlighting strong critical thinking, problem-solving, and empathetic abilities.

Education

Associates in Database Management -

Guilford Technical Community College
12.2025

Skills

  • Effective Communication
  • MS Office Proficiency
  • Store operations management
  • Device Repair
  • Employee Training
  • Problem-solving
  • Remote Access
  • KPI Tracking

Timeline

Store Manager

CPR Cell Phone Repair
04.2024 - Current

Sales & Service Advisor / Bench Technician

I.T. Worx
09.2023 - 02.2024

Tier 2 Mac Help Desk Support / Mentor

Kelly Services
02.2020 - 09.2022

Associates in Database Management -

Guilford Technical Community College

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Christian Alexander