Christian Alexander
NC
Summary
Highly-motivated, technically adept employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Store Manager
CPR Cell Phone Repair
Greensboro , NC
2024.04 - Current
- Successfully managed store operations independently, including on-site repairs for personal electronic devices, opening and closing procedures, and managing banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Planned special promotions or discounts based on market trends.
Sales & Service Advisor / Bench Technician
I.T. Worx
Greensboro , NC
2023.09 - 2024.02
- Assumed responsibilities to develop skills as a Bench Technician, including monitoring stock levels, receiving and allocating service parts, and processing depot packages.
- Took initiative in creating data to monitor and solve issues regarding customer retention using Excel and Power BI, while still creating documentation for the Sales and Service Advisor role.
- Maintained accessibility and active communication through Slack and email during work hours.
Tier 2 Mac Help Desk Support / Mentor
Kelly Services
Remote
2020.02 - 2022.09
- Facilitated communication between Apple's internal engineering team and customers to effectively address challenging emerging issues.
- Led teams of 2-4 advisors in bi-monthly virtual sessions to train them on Apple's internal customer management system.
- Mentored individuals on professional development topics such as communication skills, problem-solving, and goal setting.
- Resolved complex technical issues resulting in a 95% customer satisfaction rate, highlighting strong critical thinking, problem-solving, and empathetic abilities.
Education
Associates in Database Management -
Guilford Technical Community College
12.2025
Skills
- Effective Communication
- MS Office Proficiency
- Store operations management
- Device Repair
- Employee Training
- Problem-solving
- Remote Access
- KPI Tracking
Timeline
Store Manager
CPR Cell Phone Repair
2024.04 - Current
Sales & Service Advisor / Bench Technician
I.T. Worx
2023.09 - 2024.02
Tier 2 Mac Help Desk Support / Mentor
Kelly Services
2020.02 - 2022.09
Associates in Database Management -
Guilford Technical Community College
Similar Profiles
Simeon Isaac SangambeSimeon Isaac Sangambe
Technician at CPR Cell Phone RepairTechnician at CPR Cell Phone Repair
Tate HartleTate Hartle
Franchise Owner at CPR Cell Phone RepairFranchise Owner at CPR Cell Phone Repair
Alexander NicolazzoAlexander Nicolazzo
Repair Associate at CPR Cell Phone RepairRepair Associate at CPR Cell Phone Repair