Christian Antwi
Costa Mesa,CA
Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Professional driver with focus on delivering exceptional service and ensuring passenger safety. Known for reliability, strong communication skills, and adaptability in changing conditions. Collaborative team player who works well with others and consistently achieves results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber And Lyft
02.2014 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Adhered to all safety regulations and traffic laws while driving.
Loss prevention
Securitech Security/ BCBG
09.2011 - Current
- Receive visitors and check employees’ badges upon entrance of the property, and also check all bags and boxes that exit the property.
Psychiatric Technician Assistant
Department Of Developmental Services
09.2016 - 08.2025
- Assisted in the implementation of crisis intervention measures during high-stress situations involving aggressive behaviors or self-harm risks.
- Provided compassionate care for patients experiencing mental health crises, utilizing de-escalation techniques when necessary.
- Facilitated effective communication between clinical staff, optimizing the overall efficiency of the treatment process.
- Enhanced patient care by providing individualized support and implementing personalized treatment plans.
- Conducted regular room checks to maintain cleanliness standards and ensure a comfortable living environment for patients.
- Contributed to a safe and therapeutic environment by promptly addressing any behavioral issues or concerns.
Teacher
New Designs Charter School
09.2010 - 02.2011
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new information.
Security Officer
PACWEST Security Services
09.2009 - 09.2010
- Monitor CCTV, observe and report incidence around clients' property.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Assistant Public Relations Officer
Assinman Health Insurance
05.2007 - 07.2009
- Received multiple reviews acknowledging my level of dedication to excellent customer service.
Account Clerk
Akoti Rural Bank
05.2006 - 04.2007
- Developed reputation as an efficient service provider with high levels of accuracy.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Produced money orders for customers. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Education
Bachelors - Business Administration, Concentration in Human resource management
Methodist University College Ghana
Accra, Greater Accra01.2008
HS Diploma - General Art
Swedru Senior High School
Agona Swedru, Central region01.2002
Associate of Science - Psychiatric Technician
Mount San Antonio College
Walnut, CA06-2016
Skills
- Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry Computer proficient
- Defensive driving
- Vehicle inspection
- Multitasking and organization
- Punctuality
- Vehicle maintenance
- Route planning
- Time management
- Schedule management
- Excellent navigation
Accomplishments
- Customer Relations:
- Earned highest marks for customer satisfaction, company-wide.
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Market Research
- Interviewed clients via market research surveys to identify product issues and customer needs
Certification
- Certified Nursing Assistant
- Certified psychiatric technician
- RBT
- DSP
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Interests
- Music
- Community Cleanup
- Participating in cultural exchange programs and homestays
- Enjoy hobbies that combine physical activity with outdoor exploration
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Team Sports
Timeline
Psychiatric Technician Assistant
Department Of Developmental Services
09.2016 - 08.2025
Rideshare Driver
Uber And Lyft
02.2014 - Current
Loss prevention
Securitech Security/ BCBG
09.2011 - Current
Teacher
New Designs Charter School
09.2010 - 02.2011
Security Officer
PACWEST Security Services
09.2009 - 09.2010
Assistant Public Relations Officer
Assinman Health Insurance
05.2007 - 07.2009
Account Clerk
Akoti Rural Bank
05.2006 - 04.2007
HS Diploma - General Art
Swedru Senior High School
Bachelors - Business Administration, Concentration in Human resource management
Methodist University College Ghana
Associate of Science - Psychiatric Technician
Mount San Antonio College
Core Strengths
- Excellent communication skills
- Energetic work attitude
- Strong organizational skills
- MS Windows proficient
- Fast learner with a wide range of practical skills
dedicated steward of the Methodist Church
My hobbies are playing musical instruments at and also singing at church. I am the immediate past Treasurer of the church, and currently holds the position as the Church's property steward.
Languages: English and Twi
Regular inversion and online trainings when I was working as CNA/ Psychiatric Technician Assistance
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