Christian Arango
Orlando,FL
Summary
Project Management Certified Associate with expertise in information systems management and marketing. Eager to apply analytical and financial expertise to help The Walt Disney Company implement innovative and efficient technology solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Management Intern - Disney MPACS
The Walt Disney Company
01.2024 - Current
- Led the development and implementation of processes aimed at enhancing fraud mitigation within Disney Gift Cards, strengthening asset protection for Guests and reducing company vulnerabilities
- Facilitated communication between technical teams and leadership to gather and translate business needs into functional requirements for key projects, such as the DGCS claim site, the DGC back office tool, and the creation of Keystone groups
- Effectively drove alignment on project goals and ensured successful execution of product development initiatives
- Efficiently communicated with partners at various organizational levels to inform about our program initiatives and collaboratively resolve issues
- Led an initiative to reorganize internal databases, enhancing the efficiency of reporting processes and ensuring greater accuracy in executive reporting, resulting in over $30M+ worth of improved data integrity
IT Assistant - Clemson Athletics
Clemson University
01.2023 - 12.2023
- Assisted in the use of personal/corporate computer hardware, software, and specialized mainframe technology for over 1,000 staff members and students in the Clemson athletic department while maintaining professionalism and customer service
- Installed desktop computer configurations, peripherals and accounts while assigning security levels for over 1,500 devices
- Troubleshooting, diagnosed problems, implemented corrective action procedures at least 50 times a week within prescribed guidelines, and/or escalating to other technical resources when required
Host/Assignor - Tiffin’s
The Walt Disney Company
05.2023 - 08.2023
- Demonstrated knowledge of Disney World history by engaging Guests in discussions about the artwork within the restaurant
- Embraced a 'solve for yes' mentality, addressing Guest requests and exceeding expectations
- Successfully pitched and implemented a strategic change to restaurant operations, leading to enhanced Guest satisfaction, increased upselling opportunities for servers, and a reduction in 'walk-away' guests
Assignor/General Teller - Topolino’s Terrace
The Walt Disney Company
01.2022 - 07.2022
- Coordinated a team of 10 to maximize restaurant capacity which utilized 40 tables and a myriad of different workflows
- Managed the pacing of the restaurant by evenly distributing the flow of Guests during operating hours
Social Media Manager
The Nested Fig
01.2021 - 12.2021
- Directed social media and digital marketing strategies to drive brand building, Guest retention, and revenue growth
- This included recruiting influencers aligned with the brand’s core values and development of a targeted campaign leveraging their reach, resulting in brand growth of 12%, and annual sales growth of 16%
- Analyzed social media metrics to inform executive strategic decisions, driving audience growth, engagement, and reach
Education
Bachelor of Science - Information Systems Management, Marketing
Clemson University
Clemson, SC12.2023
Skills
- Project Management
- Data Analysis
- Requirements Gathering
- Microsoft Excel Mastery
- Microsoft Office Suite
- SAP
- Jira
- Tableau
Certification
Certified Associate in Project Management (CAPM), Project Management Institute (PMI), 09/01/24
Languages
Spanish
Full Professional
Timeline
Project Management Intern - Disney MPACS
The Walt Disney Company
01.2024 - Current
Host/Assignor - Tiffin’s
The Walt Disney Company
05.2023 - 08.2023
IT Assistant - Clemson Athletics
Clemson University
01.2023 - 12.2023
Assignor/General Teller - Topolino’s Terrace
The Walt Disney Company
01.2022 - 07.2022
Social Media Manager
The Nested Fig
01.2021 - 12.2021
Bachelor of Science - Information Systems Management, Marketing
Clemson University
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