Christian Armendariz
El Paso,TX
Summary
Human Resources professional with 7+ years of experience supporting employee relations, workforce coordination, and operational efficiency across diverse organizational settings. Proven ability to assist with onboarding, performance management processes, compliance documentation, and training initiatives while maintaining high standards of confidentiality and regulatory adherence. Data-driven and detail-oriented, with strong communication and problem-solving skills to support HR operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Inbound Sales Representative
Spectrum
El Paso
07.2025 - 10.2025
- Managed a high-volume workflow of inbound client inquiries, maintaining service-level compliance and quality standards while consistently meeting departmental performance benchmarks.
- Improved customer retention and satisfaction metrics by conducting needs assessments and root cause analysis, reducing repeat contacts through accurate documentation and solution-oriented communication.
- Resolved complex escalations efficiently by collaborating cross-functionally with billing, technical support, and field operations to ensure timely and policy-aligned issue resolution.
- Supported workforce performance initiatives by training and onboarding new hires on systems usage, communication standards, and productivity expectations, contributing to faster ramp-up time.
- Utilized key performance indicators (KPIs) to track service effectiveness and identify process improvement opportunities aligned with operational goals.
- Maintained detailed account documentation within CRM systems to ensure accuracy, compliance, and continuity of service.
Part-time College Tutor
Ace 21st Century After School Program, Loma Terrace and Riverside Elementary School
El Paso
09.2021 - 12.2024
- Coordinated daily program operations for groups of 20–30 students, ensuring safety compliance and adherence to TEA regulatory standards while maintaining structured learning environments.
- Improved instructional effectiveness and student performance outcomes by developing and executing lesson plans aligned with state guidelines and program objectives.
- Accelerated onboarding and team effectiveness by training and mentoring new staff members on communication standards, workflow expectations, and compliance procedures.
- Enhanced individual performance outcomes by developing personalized learning plans based on student performance data and progress reporting.
- Maintained accurate administrative records and compliance documentation by managing reporting processes and facilitating consistent communication with parents and school personnel.
- Increased program engagement and collaboration by facilitating structured small-group sessions that promoted teamwork and peer accountability.
- Strengthened operational efficiency by adapting instructional workflows based on performance data analysis and continuous improvement practices.
Part-time Micro-Computer Technician
TIS Department, Ysleta Independent School District
El Paso
08.2017 - 09.2021
- Managed deployment and maintenance workflows across multiple campuses, ensuring timely service completion and adherence to district operational standards and compliance requirements.
- Improved asset tracking accuracy and workflow visibility by utilizing Excel-based reporting systems to monitor inventory, work orders, device status, and productivity metrics.
- Reduced equipment turnaround time by streamlining imaging and repair procedures, increasing operational efficiency and resource availability across departments.
- Enhanced staff productivity and policy compliance by delivering training sessions on technology usage, procedural standards, and troubleshooting protocols.
- Collaborated cross-functionally with district leadership, administrators, and instructional staff to maintain operational readiness and ensure alignment with district policies.
- Maintained accurate documentation of service activities and system updates to support accountability, data integrity, and performance reporting.
- Diagnosed and resolved technical issues within established service-level expectations, contributing to consistent service delivery and stakeholder satisfaction.
Education
Bachelor of Science - Management With Concentration in Human Resources
University of Texas At El Paso
El Paso05.2025
Skills
- Workforce Planning & Performance Management
- Employee Relations & Conflict Resolution
- Onboarding & New Hire Orientation
- Training & Development Coordination
- Cross-Functional & Communication
- Policy Implementation & Process Improvement
- HR Data Analysis & Reporting (Excel)
- Confidentiality & Regulatory Adherence
- Microsoft Office (Excel - Reporting & Data Tracking)
Timeline
Inbound Sales Representative
Spectrum
07.2025 - 10.2025
Part-time College Tutor
Ace 21st Century After School Program, Loma Terrace and Riverside Elementary School
09.2021 - 12.2024
Part-time Micro-Computer Technician
TIS Department, Ysleta Independent School District
08.2017 - 09.2021
Bachelor of Science - Management With Concentration in Human Resources
University of Texas At El Paso
Internships
El Paso Children's Hospital Foundation, El Paso
- Supported administrative operations by assisting with documentation, data entry, and coordination of internal processes.
- Maintained accurate records and organized files to ensure compliance with organizational standards.
- Assisted with stakeholder communication and event coordination efforts to support foundation initiatives.
- Utilized Microsoft Excel and reporting tools to track and organize program-related data.