John Ramsey
I have more than 15+ years in customer service. I have worked in the retail field for more than 12 years. I have a great understanding of how to treat customers and offer the best level of support possible. I managed more than 50 employees at one location successfully and was able to raise productivity numbers by more than 17% in less than a month's time from a deficit. Not only that, but I am prompt, I work hard and at everything given to me. Furthermore, I strive for the best. I am a quick learner. I push for success because that is what I want to be myself, is successful, and the company I work for deserves no less.
Professional with experience in sales, prepared to contribute effectively in inbound role. Skilled in customer relationship management, persuasive communication, and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs and environments. Known for reliability, effective negotiation skills, and customer-centric approach.
Work History
Inbound Sales Representative
9 Months- Managed inbound customer inquiries, providing tailored storage solutions to meet individual needs.
- Conducted thorough assessments of customer requirements to enhance service recommendations.
- Utilized CRM software to track leads and document interactions effectively.
- Developed and maintained strong customer relationships, ensuring high satisfaction levels.
SALES TRAINER
3 Years- Trained a team on selling and purchasing of products and goods from various marketplaces.
- Comprised documents and training courses to better help with achieving sales goals.
- Conducted one on one interviews with new sales team members for onboarding.
- Comprised Excel spreadsheets on sales numbers and goals for each week and end of month reviews.
COMMERCIAL SALES MANAGER
5 Months- Contacted local shops and garages for help with purchasing products needed for completing jobs.
- Met with general managers for B2B sales with internal programs such as Filter match and Paint Programs for auto body shops.
- Generated an increase in sales for the store by acquiring new customers by meeting and discussing how our products can benefit them in their stores.
- Creating Schedules for drivers
- Handling cash and card transactions via in store or over the phone
- Handling collection accounts for late or no payment
GENERAL MANAGER
6 Years 10 Months- Opening Store Location/ Closing Store Location
- Creating Schedules for all employees in CRM System
- Managing commercial customer accounts for B2B Sales
- Proving great customer service to in store customers and also commercial customers daily
- Hiring of new employees and conducting interviews for new positions
- Managing day-to-day employee requests and handling internal complaints and finding resolutions
- Counting down the safe and all drawers for any discrepancies.
- Handling inventory for more than 6000 products monthly
- Running targeted sales for in store customers
- Assigning tasks daily for successful productivity
- Holding meetings weekly to discuss company strategy and targeted sales numbers
- Raising in store loyalty program numbers to over 90% weekly
- Working together with team members to be successful as a whole
CALL CENTER REP
2 Years 9 Months- Customer Service for ATT Customers
- Providing Solutions for Customers with billing issues and technical problems
- Taking payments over the phone
- Checking for upgrades and providing new service contracts
SALES LEAD
3 Years 10 Months- Providing in store customer service
- Working with customers to find solutions for cell phone service companies such as ATT Sprint and T-Mobile
- Handling new contract sales, upgrades and new purchases through wireless companies
- Activating cell phones sold in store
- Handling customer complaints and returns
- Running a cash drawer and handling CC payments
- Training new employees hired for cell phone and on register sales