Broshawna Lee
Tacoma,WA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inbound Sales Representative
Liberty Mutual
Seattle, WA
09.2025 - Current
- Developed and maintained relationships with clients to understand their insurance needs.
- Provided tailored insurance solutions, ensuring optimal coverage for clients' requirements.
- Conducted thorough policy reviews, enhancing client satisfaction and retention rates.
- Streamlined communication processes between departments, improving response times for client inquiries.
Sales Consultant
Leefusion Painting LLC
Seattle, WA
03.2020 - 09.2025
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Managed multiple construction projects, ensuring that all deadlines were met and budgets stayed on track.
- Analyzed customer needs and interests, determining appropriate products.
- Negotiated pricing terms and conditions for successful closure of deals.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
Personal Vacation Planner
Carnival
Houston, TX
05.2024 - 12.2024
- Researched the latest trends in travel and tourism to improve services offered.
- Maintained up-to-date knowledge of available vacation packages and discounts.
- Assisted customers with selecting locations, destinations, tours, attractions and activities.
- Managed online bookings through various systems including web portals and mobile apps.
- Answered travel questions from customers about destinations, pricing and flight schedules.
- Created itineraries for clients based on customer interests, budgets, and availability.
New Home Sales Counselor
KB Home
Houston, TX
02.2023 - 07.2023
- Managed CRM software to track leads and customer interactions, ensuring accurate reporting and data-driven decision-making for sales initiatives.
- Identified customer needs by conducting thorough assessments of their financial situation and lifestyle preferences.
- Showed homes to prospective buyers.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.
- Coordinated property closings, overseeing signing of documents and disbursement of funds.
Sleep Expert
Mattress Firm
Seattle, WA
06.2022 - 02.2023
- Conducted comprehensive sleep assessments utilizing polysomnography and sleep questionnaires to identify sleep disorders and develop tailored treatment plans.
- Educated patients on sleep hygiene practices and behavioral modification techniques, enhancing their understanding of effective sleep strategies.
- Analyzed data from sleep studies using specialized software to monitor patient progress and adjust therapeutic approaches as needed.
- Attended continuing education courses regularly in order stay up-to-date on new techniques related to Sleep Medicine.
Inside Sales Specialist
Trupanion
Seattle, WA
04.2019 - 02.2020
- Developed and maintained relationships with clients to drive sales growth.
- Conducted needs assessments to identify customer requirements and recommend appropriate solutions.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Utilized CRM software to track sales activities and customer interactions
- Continuously improved product knowledge through ongoing education about features, benefits, and applications
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure
Inbound Sales
Comcast
Fife, WA
10.2015 - 03.2019
- Boosted sales with suggestive, consultative and direct sales technique.
- Managed daily operations of the inbound sales department, ensuring consistent achievement of revenue targets.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Developed and executed short- and long-term sales strategies to drive new sales opportunities.
- Implemented organizational changes when necessary to maximize efficiency within the Inbound Sales Team structure.
Education
High School Diploma -
Timberline High School
WA06-2012
Skills
- Negotiation
- Strong communication
- Upselling and Cross Selling
- Customer Service
- CRM proficiency
- Construction Estimating
- Multitasking
- Sales strategies
- Objection handling
- Consultative sales
- Inbound sales
- Customer relationship building
Certification
- Insurance Producer - License #1017116
- Real Estate License
Timeline
Inbound Sales Representative
Liberty Mutual
09.2025 - Current
Personal Vacation Planner
Carnival
05.2024 - 12.2024
New Home Sales Counselor
KB Home
02.2023 - 07.2023
Sleep Expert
Mattress Firm
06.2022 - 02.2023
Sales Consultant
Leefusion Painting LLC
03.2020 - 09.2025
Inside Sales Specialist
Trupanion
04.2019 - 02.2020
Inbound Sales
Comcast
10.2015 - 03.2019
High School Diploma -
Timberline High School