Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
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Linda Ruggles

Massillon

Summary

Results-driven sales professional with over 10 years of experience driving revenue growth, securing customer loyalty, and delivering exceptional client engagement. Proven success in managing full sales cycles, negotiating contracts, and exceeding sales targets in competitive markets. Adept at relationship-building, cross-functional collaboration, and leveraging technology solutions to optimize business performance. Recognized as a top-performing seller (President’s Club – Top 1%) at Charter Communications (2020, 2021, 2022).

Overview

22
22
years of professional experience

Work History

Inbound Sales Representative

Charter Communications
01.2018 - Current
  • Consistently ranked in the top 1% of sellers, achieving President’s Club in 2020, 2021, and 2022
  • Drive revenue by selling internet, phone, and video solutions to residential customers through a consultative sales approach
  • Develop and maintain strong client relationships, ensuring high levels of customer satisfaction and retention
  • Consistently exceed sales targets, contributing to company-wide growth and market expansion
  • Leverage CRM tools to track sales performance and customer interactions, optimizing engagement strategies
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Worked with multiple means of communication within fast-paced environment.
  • Exceeded productivity targets and sales goals by 130%.
  • Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.

Regional Outside Sales Representative

Oriana House Inc.
01.2008 - 01.2018
  • Designed and implemented a new employee training program, reducing onboarding time and improving retention
  • Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
  • Attended trade shows, conferences and seminars to promote technology and develop new business opportunities.
  • Served as the key liaison between the company and vendors, strengthening business partnerships
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Managed new business development in Great Lakes region by building and maintaining customer relationships and identifying needs and challenges.
  • Led educational training seminars and product demonstrations.

Sales Manager

Crawford Flooring
01.2003 - 01.2008
  • Led sales efforts for residential and commercial flooring solutions, achieving 15% year-over-year revenue growth
  • Maintained an exceptional 97% customer retention rate and a 55% close rate for new business
  • Negotiated with vendors to reduce product costs by 15%, increasing company profit margins
  • Managed annual budgets to ensure financial efficiency and strategic growth
  • Attended industry events and conventions to expain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

High School Diploma -

Cuyahoga Falls High School
Cuyahoga Falls, OH

Skills

  • Account Management
  • Client Retention
  • Consultative Sales
  • Solution Selling
  • Relationship Building
  • Customer Engagement
  • Negotiation
  • Contract Management
  • Business Development
  • Revenue Growth
  • Team Leadership
  • Coaching
  • Process Improvement
  • Strategic Planning
  • CRM
  • Data Management

Awards

  • President’s Club Winner (Top 1% Seller), Charter Communications
  • 2020
  • 2021
  • 2022

Timeline

Inbound Sales Representative

Charter Communications
01.2018 - Current

Regional Outside Sales Representative

Oriana House Inc.
01.2008 - 01.2018

Sales Manager

Crawford Flooring
01.2003 - 01.2008

High School Diploma -

Cuyahoga Falls High School

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Linda Ruggles