Jake Swoboda
Melville,NY
Summary
Knowledgeable and dedicated customer service professional with experience in providing a world class experience allocable to most industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
6th Avenue Capital
New York, United States
01.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Maintenance Worker (Seasonal)
Sunken Medow State Park
Kings Park, NY
04.2019 - 09.2019
- Checked for storm damage around property and contacted Supervisor with findings.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Properly handled, transported and disposed of recycled materials.
- Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
Education
High School Diploma -
Kings Park High School
Kings Park, NY06.2019
Skills
- Report preparation
- Sales expertise
- Complaint resolution
- International sales support
- Inbound and Outbound Calling
- Creative problem solving
- Good listening skills
- Service standard compliance
Timeline
Maintenance Worker (Seasonal)
Sunken Medow State Park
04.2019 - 09.2019
Customer Service Representative
6th Avenue Capital
01.2019 - Current
High School Diploma -
Kings Park High School
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