Christian Balthazar-Chang
Honolulu Fire Department
Honolulu,HI
Summary
Skillful leader with analytical problem-solving skills, observational expertise and strategic planning strengths. Resourceful, dedicated and dependable, proficiently trained in heavy equipment, techniques and tools, useful for optimizing responsibilities. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Coordinates safety-first approaches amongst multiple industries including hospitality environments. Motivated to learn, grow and excel in multifaceted organizations, leading to a professional representative, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
Certifications
8
8
years of post-secondary education
11
11
years of professional experience
Work History
Bartender/Server/Catering Supervisor
Patina Restaurant Group
Costa Mesa, CA
04.2018 - 06.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on various tasks in fast paced environment.
- Maintained close working relationships with food and beverage director, head chef and banquet manager, achieving top retention and referral rates.
- Completed daily cycle counts to maintain accuracy of records. Audited and corrected discrepancies in inventory numbers.
- Used communication and problem-solving skills to resolve customer complaints while promoting long-term loyalty and overall satisfaction
Assistant Manager
Oakley, Vail Resorts Retail
Vail, CO
08.2016 - 09.2017
- Managed all day to day aspects of Oakley's concept store at Vail Resorts premier location in Vail, Colorado.
- Recruit, train, and managed team in all processes of sales, merchandising and customer service.
- Became Lead Oakley concept store within Vail Resorts Retail, effectively cutting labor by 30% while generating 10% growth.
- Received Platinum Service Award for outstanding customer service.
- #1 Oakley concept store in Vail Resorts Retail.
Assistant Manager
Quiksilver Inc, Downtown Disney
Anaheim, CA
01.2015 - 01.2016
- Directed daily operations of single largest volume store for Quiksilver Retail.
- Drove revenue through strong supportive leadership, labor management, human resources oversight, training and talent development.
- Managed highest volume store, responsible for 60,000 units, contributing $7.5 million in sales annually.
- Assisted in leading team of 52 employees including separate sales and inventory teams.
- Implemented strategic logistics, cutting labor cost by 20%.
Supervisor
Quiksilver Inc, Downtown Disney
Anaheim, CA
01.2014 - 01.2015
Food Operations and Sales Manager
Honey Glazed Hams of Hawaii
Honolulu, HI
01.2008 - 01.2013
Education
Fire Technology
Santa Ana College
Santa Ana, CA 08.2020 - 06.2021
Physics
Saint Mary's College of California
Moraga, CA 01.2009 - 01.2012
High School Diploma -
Saint Louis High School
08.2004 - 05.2008
Skills
Client Relationship Management
Certification
FEMA ICS 100: Introduction to the Incident Command System
Timeline
IAFC Structural Firefighting Reaserch
03-2021
FEMA ICS 200: Basic Incident Command System for Initial Response
12-2020
FEMA ICS 320: Wildfire Mitigation Basics
12-2020
FEMA ICS 700:An Introduction to the National Incident Management System
12-2020
FEMA ICS 800:National Response Framework, An Introduction
12-2020
FEMA ICS 240: Leadership and influence
12-2020
FEMA ICS 100: Introduction to the Incident Command System
11-2020
Fire Technology
Santa Ana College
08.2020 - 06.2021
Bartender/Server/Catering Supervisor
Patina Restaurant Group
04.2018 - 06.2021
Assistant Manager
Oakley, Vail Resorts Retail
08.2016 - 09.2017
Assistant Manager
Quiksilver Inc, Downtown Disney
01.2015 - 01.2016
Supervisor
Quiksilver Inc, Downtown Disney
01.2014 - 01.2015
Physics
Saint Mary's College of California
01.2009 - 01.2012
Food Operations and Sales Manager
Honey Glazed Hams of Hawaii
01.2008 - 01.2013
High School Diploma -
Saint Louis High School
08.2004 - 05.2008
Similar Profiles
Reese SutulovichReese Sutulovich
Summer Arvest Ballpark Concession Stand Attendent at Patina Restaurant GroupSummer Arvest Ballpark Concession Stand Attendent at Patina Restaurant Group
Mark MoralesMark Morales
Server at Patina Restaurant GroupServer at Patina Restaurant Group
Jacob ThorntonJacob Thornton
Banquet Server at Patina Restaurant Group AccountingBanquet Server at Patina Restaurant Group Accounting