Mark Morales
Fountain Valley,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Server
Patina Restaurant Group
04.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Shift Lead
Mr. Fries Man
04.2018 - 04.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Mr. Fries Man
06.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Shift Lead
Tapioca And Pho
01.2016 - 06.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty boba beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - Radiology
El Camino College
Torrance, CA08.2025
High School Diploma -
Gardena Senior High School
Gardena, CA06.2015
Skills
- Guest Satisfaction
- Reliable and Responsible
- Problem Solving
- Organizational Skills
- Attention to Detail
- Positive Attitude
- Order Accuracy
- Servsafe Certified
- Guest Engagement
- Suggestive Selling
References
- John Hoang - Manager
Patina Restaurant Group
(714) 728-6278
- Dorothy Batiste - Managing Co- Owner
Mr. Fries Man
(310) 866-3142
Timeline
Server
Patina Restaurant Group
04.2021 - Current
Cashier
Mr. Fries Man
06.2018 - 04.2019
Shift Lead
Mr. Fries Man
04.2018 - 04.2021
Shift Lead
Tapioca And Pho
01.2016 - 06.2018
Associate of Science - Radiology
El Camino College
High School Diploma -
Gardena Senior High School
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