Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Beauford

Metuchen,NJ

Summary

Detail-oriented Account Support professional with proven experience in sales operations, order management, and customer support across fast-paced industries. Skilled in cross-functional collaboration, order processing, and issue resolution, with proficiency in Microsoft Excel (PivotTables, VLOOKUP), SQL, and data analysis tools. Recognized for streamlining operations, maintaining accurate records, and delivering exceptional service to internal and external stakeholders. Adept at adapting quickly to new industries and systems with a strong commitment to operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Consumer Support Agent

Public Partnerships LLC
03.2025 - Current
  • Partner cross-functionally with HR, Payroll, and Enrollment teams to resolve customer inquiries and maintain accurate account records.
  • Handle high-volume case management, resolving escalated issues efficiently while ensuring compliance with company policies.
  • Utilize Microsoft Dynamics 365 and SharePoint to update order-related data, troubleshoot discrepancies, and support seamless operational processes.
  • Proactively identify process inefficiencies and collaborate with internal departments to recommend improvements, enhancing customer satisfaction.

Freelance Business Intelligence Analyst

PROJECT EXPERIENCE
03.2024 - Current
  • Developed dashboards using Tableau and Power BI, performing data cleaning and visualization for business insights.
  • Conducted data analysis projects involving order data, customer demographics, and sales trends, strengthening analytical thinking and reporting skills.

Academic Department Assistant (Temp)

Raritan Valley Community College
01.2025 - 03.2025
  • Supported daily administrative functions for the Communication & Language Department, ensuring data accuracy in scheduling and departmental operations.
  • Handled inquiries from internal stakeholders, resolving scheduling and operational conflicts efficiently.

Sales Operations Support Specialist

Corefusion Solar
01.2022 - 03.2024
  • Managed operational support for sales activities, including order tracking, data entry, and project logistics for solar energy installations.
  • Coordinated with internal departments to ensure timely project execution and customer satisfaction.
  • Created and maintained performance reports, tracking key metrics such as project timelines, order fulfillment, and operational bottlenecks.
  • Analyzed order discrepancies and provided timely updates to sales teams, contributing to process improvements and faster resolution of order issues.

Customer Service Sales Team Lead

Piercing Pagoda
01.2020 - 01.2022
  • Oversaw inventory management and order fulfillment processes in a retail setting, reducing stock discrepancies and improving operational efficiency.
  • Maintained accurate daily sales records and generated reports on KPIs, contributing to informed decision-making for sales leadership.

Education

Susan E Wagner High School
Staten Island, NY

Skills

  • Order Processing
  • Sales Support
  • Account Management
  • Cross-Functional Collaboration
  • Operations Support
  • Data Entry
  • Microsoft Excel (VLOOKUP, PivotTables)
  • SQL
  • Power BI
  • Tableau
  • Microsoft Dynamics 365
  • CRM Platforms
  • Reporting & Analytics

Certification

  • Google Business Intelligence Certificate, 2024
  • Google Data Analytics Certificate, 2023
  • Business Analysis & Process Management, Coursera, 2024

Timeline

Consumer Support Agent

Public Partnerships LLC
03.2025 - Current

Academic Department Assistant (Temp)

Raritan Valley Community College
01.2025 - 03.2025

Freelance Business Intelligence Analyst

PROJECT EXPERIENCE
03.2024 - Current

Sales Operations Support Specialist

Corefusion Solar
01.2022 - 03.2024

Customer Service Sales Team Lead

Piercing Pagoda
01.2020 - 01.2022

Susan E Wagner High School

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Christian Beauford