Deborah Kondelik-Gillen
Public Partnership, LLC
Lake Havasu City,AZ
11
years of professional experience
A customer service professional with solid track record in delivering effective support. Known for reliability and adaptability, consistently meeting team goals. Expertise in communication and issue resolution, ensuring customer satisfaction.
Work History
Consumer Support Agent
1 Year- Temporary agent-TagMed Staffing, Remote
- CRM, Five9 phones, Sharepoint, Verint, Workday, Google Teams, Google Docs, Hipaa- Health Insurance Portability and Accountability Act, Azure VPN, Microsoft Outlook, Inbound and Outbound calls to Consumers, Personal Assistants, and various team members.
Medicare Advantage Customer Service Representative
2 Years 5 Months- Remote
- Customer Service Representative with Individual and Group Medicare Advantage Customer Service Representative. Inbound and outbound calls responding to members with questions, comments and concerns regarding their medical, dental, vision and hearing benefits. Review and discuss claims, benefits, policies, and authorizations. Resolve issues presented by members. Interaction with providers, members, pharmacy and other departments within Aetna. Continuous training keeping abreast of latest policies. Weekly meetings. Quest (quality, understanding, empathy, sensitivity, trust), Etech, Bswift, Medicare.gov, AetnaMedicare.com.
Accounts Payable
11 Months- 928-854-8499 Data input of invoices. Labor subcontracting billing input. Maintenance of a large filing system.
Management Experience
2 Years 6 Months- AZ Manager, Front Desk Clerk
- Hiring and training personnel. Maintained personnel files. Managed 10 employees. Open and closing procedures. Checking guests in and out. Creating employee schedules. Emergency after hour call transfers. Supply requisitions.
Workers’ Compensation Defense Paralegal/Legal Secretary
3 Years- Transcription and creation of Legal documents. Answers, Petitions and Exhibits; Analyzing medical reports, Continuous Education Work Comp Central and WCAB Board
Education
Associates of Arts - Paralegal Studies
Completed
Bachelor - Business Management
Incomplete
Skills
Medicare Advantage; DSNP
Medicare Advantage OEP-AEP; Google teams
Docs
Sheets
Slides
Meets
Forms; Webex
Teams Meets
Zoom; Word
Powerpoint
Excel; Outlook
Calendar
Tasks
and Contact; Salesforce; Verint; Citrix; Cisco Jabber; Coventry; Cwas; Evicore; Marx
Onekit
PNC billing; Rumba
Stars; Transamerica; Payflex CBAS; Five9 phones; Nations Benefit; Grievance / Appeal
De Escalation
Claims; Quickbooks; 10-key; CRM; Supply Requisition; Electronic filing of legal documents; Transcription; Abicus
Adobe; A-1 file maintenance; Legal Files
Timeline
Consumer Support Agent
Public Partnership, LLC
2025.03 - 2026.03Read More
Medicare Advantage Customer Service Representative
Aetna, a CVS Health Company
2021.09 - 2024.02Read More
Accounts Payable
Samons Brothers Framing
2020.10 - 2021.09Read More
Management Experience
Bridgewater Motel
2018.03 - 2020.09Read More
Workers’ Compensation Defense Paralegal/Legal Secretary
Law Offices of Mercado and Associates
2015.01 - 2018.01Read More
University of Phoenix
Bachelor from Business Management
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Platt College
Associates of Arts from Paralegal Studies
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