Accomplished Renewals Specialist at VMware with expertise in customer relations and CRM hygiene. Successfully drove software license renewals and upgrades, achieving quarterly quotas. Proficient in B2B/C2C sales, leveraging strong communication skills and SaaS knowledge to enhance client satisfaction and retention. I started my career in sales, which included prospecting and outreach, consistently reaching up to 80 calls daily to expand my client base. Also proficient in Microsoft Excel and CRMs such as SalesForce (3+ years).