Manage daily communication between drivers and customers to ensure timely and accurate delivery of freight to destinations
Provide real-time support to drivers, addressing route changes, delays, and other operational issues to maintain delivery schedules
Coordinate with customers to confirm delivery times, resolve any issues, and ensure a high level of customer satisfaction
Utilize logistics software to track shipments, update delivery statuses, and communicate any changes to stakeholders
Troubleshoot delivery-related issues, offering solutions and escalating when necessary to ensure minimal disruption to operations
Play an integral role in maintaining positive customer relationships through effective communication and problem-solving
Project Manager
Builders First Source
11.2021 - 05.2024
Project Oversight: Managed all aspects of construction projects, including planning, resource allocation, and risk management, to deliver successful outcomes
Team Leadership: Led and motivated a team of project coordinators, field workers, and subcontractors to achieve project milestones and deliver high-quality work
Client Communication: Maintained regular communication with clients, addressing any concerns, providing project updates, and ensuring customer satisfaction
Quality Assurance: Implemented and monitored quality control measures to uphold the highest standards of workmanship and safety on all projects
Resource Management: Efficiently managed project resources, including materials, equipment, and manpower, to optimize project efficiency and cost-effectiveness
Project Supervisor
Builders First Source
01.2020 - 10.2021
On-Site Management: Supervised day-to-day activities on construction sites, ensuring that all tasks were executed according to project plans, safety standards, and quality specifications
Team Coordination: Led a team of field workers and subcontractors, coordinating their efforts to ensure efficient workflow, timely completion of tasks, and adherence to project milestones
Client Interaction: Acted as the primary point of contact for clients on-site, addressing any immediate concerns, providing updates on progress, and ensuring client expectations were met
Quality Control: Implemented on-site quality control measures to maintain high standards of workmanship and safety, performing regular inspections and addressing issues as they arose
Resource Allocation: Monitored and managed the use of materials, equipment, and manpower on-site to ensure optimal resource utilization and minimize delays
Senior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL GroupSenior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL Group