Manage daily communication between drivers and customers to ensure timely and accurate delivery of freight to destinations
Provide real-time support to drivers, addressing route changes, delays, and other operational issues to maintain delivery schedules
Coordinate with customers to confirm delivery times, resolve any issues, and ensure a high level of customer satisfaction
Utilize logistics software to track shipments, update delivery statuses, and communicate any changes to stakeholders
Troubleshoot delivery-related issues, offering solutions and escalating when necessary to ensure minimal disruption to operations
Play an integral role in maintaining positive customer relationships through effective communication and problem-solving
Project Manager
Builders First Source
11.2021 - 05.2024
Project Oversight: Managed all aspects of construction projects, including planning, resource allocation, and risk management, to deliver successful outcomes
Team Leadership: Led and motivated a team of project coordinators, field workers, and subcontractors to achieve project milestones and deliver high-quality work
Client Communication: Maintained regular communication with clients, addressing any concerns, providing project updates, and ensuring customer satisfaction
Quality Assurance: Implemented and monitored quality control measures to uphold the highest standards of workmanship and safety on all projects
Resource Management: Efficiently managed project resources, including materials, equipment, and manpower, to optimize project efficiency and cost-effectiveness
Project Supervisor
Builders First Source
01.2020 - 10.2021
On-Site Management: Supervised day-to-day activities on construction sites, ensuring that all tasks were executed according to project plans, safety standards, and quality specifications
Team Coordination: Led a team of field workers and subcontractors, coordinating their efforts to ensure efficient workflow, timely completion of tasks, and adherence to project milestones
Client Interaction: Acted as the primary point of contact for clients on-site, addressing any immediate concerns, providing updates on progress, and ensuring client expectations were met
Quality Control: Implemented on-site quality control measures to maintain high standards of workmanship and safety, performing regular inspections and addressing issues as they arose
Resource Allocation: Monitored and managed the use of materials, equipment, and manpower on-site to ensure optimal resource utilization and minimize delays
Professional OTR Truck Driver at KLLM Transportation Services, Hinz, Western Express, Crete, Western Flyer ExpressProfessional OTR Truck Driver at KLLM Transportation Services, Hinz, Western Express, Crete, Western Flyer Express