Christian Castro
Tucson,United States
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
9
9
years of professional experience
Work History
Shift Manager
MOD Pizza
09.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Operations Lead
Kohls Corp.
02.2019 - 09.2021
- Supervised production efforts and completed various quality control procedures.
- Established departmental performance goals, and trained new employees.
- Assessed, optimized and elevated operations to target current and expected demands.
- Engaged professionally with Managers and customers to build rapport and nurture relationships.
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
Staff Member
Mod Pizza
02.2019 - 05.2019
- Built and maintained effective working relationships with peers and upper management.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
- Managed safe and efficient serving of customer foods.
- Established positive relationships with customers and other staff members.
Warehouse Associate
Target Distribution Center
01.2018 - 06.2018
- Staged products between receiving, storage and shipping areas to accurately transfer items.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Scanned container labels to verify contents and determine target destination using RF scanners.
- Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
- Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
- Counted and stocked merchandise as specified by inventory control log.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
- Picked and prepared over 15,000 shipments per day in a 1,000,000 square foot warehouse environment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Inventory Manager
Friday Appliance Service
05.2016 - 09.2017
- Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.
- Ordered and managed inventory every day.
- Allocated resources and set schedules after analyzing product usage to maximize coverage.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
Retail Clerk/Sorter
Amazing Discoveries
06.2015 - 05.2016
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cleaned and organized store, including checkout desk and displays to project professional, welcoming atmosphere.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Stayed up to date on current item discounts to support promotions.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Counted product stock to maintain inventory records.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Cook
Winerschnitzel
08.2014 - 06.2015
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Grilled and deep fried various foods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma - General
Arizona College Prep Academy
2013
Skills
- Flexible schedule
- Detail-oriented
- Excellent multi-tasker
- Inventory control procedures
- Strong communication skills
- Cash handling accuracy
- RF/Zebra/Bluebird Unit Experience
- Warehouse Experience
- Strong teambuilding skills
- Understanding of customers' needs
- Employee development
- Schedule management
- Sound judgment
- Supervision and training
- People management proficiency
- Recruiting and Hiring
- Guest Satisfaction
- Billing and Payment Processing
- Making Announcements
- Employee Support
Affiliations
- Magic the Gathering Team Lead for Veriphy Gaming Professional Esports Organization
- Sponsored by Veriphy Gaming
- Affiliated with Swiftgrips.com
- Affiliated with Apexgamingpcs.com
- Affiliated with GLYTCHEnergy.com
- Affiliated with Gamer-Sleeve.com
Magic the Gathering, Poker, Reading Psychology books
- I've been playing an fantasy card game called Magic the Gathering for 20+ years, it started off as an hobby and has slowly turned into an near second job for me. The game has allowed me to be on multiple teams and organizations throughout the years and has let me travel all around. I've won many tournaments with many top finishes amassing tens of thousands of dollars. The game is an a part of my every day life, I play it professionally and I love it.
- Poker is more of an side hobby I do for fun, I have played in smaller side events at the WSOP in Las Vegas and enjoy playing at casinos and friend's house's, but it is not something I do professionally
- Psychology has always been fascinating to me in every aspect, I love learning about the human mind and how we operate mentally, I read various Psych books for fun on my free time when I'm not slinging cards
Timeline
Shift Manager
MOD Pizza
09.2021 - Current
Operations Lead
Kohls Corp.
02.2019 - 09.2021
Staff Member
Mod Pizza
02.2019 - 05.2019
Warehouse Associate
Target Distribution Center
01.2018 - 06.2018
Inventory Manager
Friday Appliance Service
05.2016 - 09.2017
Retail Clerk/Sorter
Amazing Discoveries
06.2015 - 05.2016
Cook
Winerschnitzel
08.2014 - 06.2015
High School Diploma - General
Arizona College Prep Academy