Christian Chaidez
San Mateo,CA
Summary
Energetic and dependable Shift Supervisor with hands-on experience leading fast-paced service teams at Tpumps. Skilled in training staff, handling cash, and keeping operations smooth under pressure. Known for staying calm during busy rushes, keeping the workspace clean and safe, and creating a positive team environment. Committed to great customer service, efficient teamwork, and making sure every shift runs efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tpumps
12.2019 - Current
- Trained new team members on how to make drinks, handle rushes, and other store procedures helping to create a fast and smooth-running team.
- Monitored team member's compliance with health codes and drink recipes, ensuring high standards of cleanliness and minimizing waste or errors.
- Ran the floor during busy shifts, often while short-staffed, ensuring drinks were made quickly and correctly.
- Handled large catering orders (often alone) while maintaining normal store operations.
- Dealt with rude and frustrated customers by remaining calm, professional, and offering solutions to any issues at hand.
- Made sure all ingredients were stocked and prepped, preventing workflow disruptions for the baristas.
- Managed break schedules and rotated responsibilities during shifts to prevent burnout, keep team energy up, and ensure compliance with labor guidelines.
- Maintained a clean and organized store throughout the shift, responding quickly to spills and other hazards to ensure a safe environment for staff and customers.
- Closed the store each night by counting tills, balancing deposits, and prepping the registers for the next day.
Education
Bachelor of Science - Marketing
San Francisco State University
San Francisco, CA12-2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Continuous improvement
Certification
- Food handlers card
- Responsible beverage service
Languages
Spanish
Timeline
Shift Supervisor
Tpumps
12.2019 - Current
Bachelor of Science - Marketing
San Francisco State University
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