Summary
Overview
Work History
Education
Skills
Timeline
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Christian Cona

San Francisco,CA

Summary

Dedicated and multilingual customer service professional with extensive experience in hospitality and problem-solving. Known for creating positive customer experiences, remaining calm under pressure, and thriving in dynamic, fast-paced environments.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Fairmont San Francisco
01.2023 - Current
  • Delivered exceptional service to luxury clientele and VVIP guests, ensuring personalized attention and discretion to meet high expectations
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Managed reservations, special requests, and room upgrades for high-profile guests, creating a welcoming and seamless experience.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Bank Teller

Wells Fargo
12.2021 - 12.2022
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Executed high-volume cash transactions with accuracy, adhering to security protocols and regulatory standards.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Shift Lead Manager

Walgreens Boots Alliance
11.2019 - 12.2021
  • Supervised team operations, maintained service standards, and scheduled shifts to meet compliance and efficiency.
  • Resolved customer complaints with empathy and effectiveness, contributing to customer retention and satisfaction

Education

Hospitality Management And International Relations

City College of San Francisco
San Francisco, CA

Certified Nursing Assistant

Providence Vocational School
Daly City, CA
07.2019

High School Diploma -

George Washington High School
San Francisco, CA
06.2018

Skills

  • Customer Service Excellence
  • Conflict Resolution and Problem-Solving
  • Hospitality Services
  • Customer relationship development
  • Multilingual: Fluent in Tagalog, Cebuano, and English
  • Communication and Interpersonal Skills
  • Adaptability in High-Stress Situations

Timeline

Front Desk Agent

Fairmont San Francisco
01.2023 - Current

Bank Teller

Wells Fargo
12.2021 - 12.2022

Shift Lead Manager

Walgreens Boots Alliance
11.2019 - 12.2021

Hospitality Management And International Relations

City College of San Francisco

Certified Nursing Assistant

Providence Vocational School

High School Diploma -

George Washington High School

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Christian Cona