Christian Courtney
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Travel Guide/Skill Builder
Travel And Leisure
Indianapolis, IN
06.2021 - Current
- Answered questions, pointed out important features, and offered further details about travel options to educate members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in training an upwards of 15-20 trainees, while successfully adapting training material to my diverse audience.
Licensed Insurance Agent
SelectQuote
Indianapolis
06.2020 - 06.2021
- Calculated quotes and educated potential clients on insurance options.
- Reported policy changes and company conditions affecting customer satisfaction.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Excelled at managing over 50 calls per day.
Licensed Insurance Agent
Health Coverage Fast
Indianapolis, IN
10.2016 - 05.2020
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
- Exceeded corporate quotas for monthly policy sales.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Successfully trained new hires on company policies and procedures.
Licensed Mortgage Loan Originator
Royal United Mortgage
Indianapolis, IN
05.2019 - 12.2019
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Reviewed loan files and updated to match current standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans while proactively identifying solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
Bank Teller
Salin Bank
Indianapolis, IN
02.2015 - 10.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
Bachelor of Science - Business Administration And Management
Purdue Global University
06.2018
High School Diploma -
Pike High School
Indianapolis, IN06.2013
Skills
- Customer Accounts Management
- Team Support
- Providing Feedback
- Training Junior Team Members
- Active Learning
- Complex Problem-Solving
Timeline
Travel Guide/Skill Builder
Travel And Leisure
06.2021 - Current
Licensed Insurance Agent
SelectQuote
06.2020 - 06.2021
Licensed Mortgage Loan Originator
Royal United Mortgage
05.2019 - 12.2019
Licensed Insurance Agent
Health Coverage Fast
10.2016 - 05.2020
Bank Teller
Salin Bank
02.2015 - 10.2016
Bachelor of Science - Business Administration And Management
Purdue Global University
High School Diploma -
Pike High School