Tracee Taylor
Daphne,AL
Summary
Energetic and results driven professional with more than a decade of experience in customer service areas. Track record of conferring with customers by telephone or in person to provide them with information regarding products or services. Motivated to maintain customer satisfaction and contribute to the company success. Authorized to work in the US for any employer Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 2 years of carrier experience on high-volume routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated and enthusiastic [
person with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering two years of carrier experience on high-volume routes. Reliable employee seeking professional position. Offering excellent communication and good judgment.
Overview
48
48
years of professional experience
Work History
Travel Consultant
Intele Travel
Daphne, AL
03.2022 - Current
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Completed accurate reservations for business travelers at point of sale.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Maintained and updated corporate traveler profiles with current information.
- Strengthened quality controls to enhance revenue and control downtime.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 80%.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Worked closely with clients to understand unique needs and meet specific travel desires
- Organized trips for individual, family and business travelers
Notary Signing Agent
Snapdocs
Daphne, AL
02.2022 - Current
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Supported timely and accurate administrative task completion.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Produced detailed reports to track trends and keep senior management informed.
- Managed digital databases and physical file systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits
- Checked documents and identifying credentials for all parties
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity
- Updated journal with names and dates for permanent record
- Supported timely and accurate administrative task completion
- Managed digital databases and physical file systems
- Looked for signs of fraud or coercion and refused notarization
- Produced detailed reports to track trends and keep senior management informed
- Administered oath to document signers to obtain affirmation of truth
- Ordered and distributed office supplies while adhering to fixed office budget
- Completed daily logs for management review
- Served as corporate liaison for finance, IT and marketing departments
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Drafted common document templates to reduce time spent creating documents from scratch
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Produced accurate professional documentation and organized resources to smoothly execute changes
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
- Performed wide-ranging administrative, financial and service-related functions
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Managed data and correspondence to secure information across complex landscapes of organizational departments
- Increased customer service success rates by quickly resolving issues
- Volunteered to help with special projects of varying degrees of complexity
- Advised regarding delays and special circumstances
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Collaborated with vendors to orchestrate efficient shipments of many products to more than 10-20 customers weekly customers
US Census Enumerator
USPS Mail Carrier, USPS
Daphne, AL
11.2020 - Current
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Attended team meetings to develop job knowledge.
- Leveraged smartphones to record information.
- Communicated with Census takers via phone to answer questions and expedite process.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Coded data from participant interviews.
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Observed participants and recorded results.
- Assisted with project planning and execution of research.
Customer Service /Front End Manager
UNITED STATES GOVERMENT
, AL
03.2020 - Current
- We get an accurate count of all the United States people ., over 40 or more cashiers
- Worked various departments in the store ,such as customer service, register, layaway, cash office etc.
- Made schedules, assisted customers in anyway that I possibly could
- Helped with promotional programs of the company
- Also did some interviews to hire new potential associates.
Substitute Teacher
Mobile County Public Schools
Mobile, AL
01.1995 - Current
- K-12 Instruction (All Subjects)
- Ability to Follow Lesson Plans
- Student Records Management
- At-Risk & Special Needs Students
- Formal & Informal Learner Assessment
- Classroom Management & Discipline
- Parent / Teacher Communications
- Student Engagement
- Technology Integration
- After-School Programs
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Helped students develop life-long learning skills and good study habits.
- Developed rules and set goals to maintain order in classroom.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Assigned, explained and graded homework.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Worked with principal's office on disciplinary and safety issues.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Organized lesson plans using teaching software for long-term interim assignments.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Administered standardized assessments with strict requirements and documented information in permanent records.
Rural Mail Carrier
USPS Mail Carrier, USPS
Daphne, AL
09.2020 - 07.2021
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Helped customers by carrying oversized parcels inside residences.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Updated routes based on weather and road conditions in real time to decrease delivery times by 100%.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Signed and received mail with signature requirements upon delivery and loading
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field
- Sorted mail according to order of address appearance for easy access in field
- Maintained records on customers with mail forwarding and change of address requests
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs
- Directly interacted with customers to deliver mail, packages and ordered goods
- Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Sold stamps to customers along route and counted back bills and change to avoid errors
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Monitored company inventory to keep stock levels and databases updated
- Onboarded new temps by entering employee information into systems
- Exceeded goals through effective task prioritization and great work ethic
- Created plans and communicated deadlines to complete projects on time
- Handled 100 calls per day to address customer inquiries and concerns
Office Manager
All About U Wedding, Event Planning
Birmingham, AL
11.2015 - 04.2017
- Responsible for answering incoming phone calls and provide product knowledge
- Met with clients for initial consultation appointments
- Upscale company products according to client needs,Coordinate all sales meetings and presentations with the sales staff and clients
- Manage company social media sites and pages , with daily updates
- Make weekly bank deposits , upkeep all associates time and attendance.
Office Management Specialist
Taylor Construction Services
Southfield, MI
09.2012 - 12.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated special projects and managed schedules.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Arranged corporate and office conferences for company employees and guests.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Manager Assistant
Catherines
Birmingham, AL
07.2010 - 01.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Customer Service Manager
Walmart Supercenter
Birmingham, AL
03.2006 - 01.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created customer support strategy to increase customer retention.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Consistently managed 12-person staff, effectively resolving issues, which resulted in top ranking out of several teams.
Customer Service Associate
Dillards
, AL
08.2000 - 01.2005
- Often assisted in determining locations for sales floor marketing displays
- Called on to work extra hours during promotions and pricing specials.
Education
Associate of Applied Science - Health Information Technology in Studies
Bishop State Community College
Mobile, AL12.1996
Skills
- ICD-9 and CPT Coding, Management, Word, Excel and Outlook, Sales and Inventory, Cash Handling,
- Event Planning and Coordination, Customer Service (10 years)
- Organizational Skills
- Retail sales
- Critical Thinking
- Team Meetings
- Business Operations
- Quarterly Reviews
- Annual Reports
- Payment Transactions
- Operational Efficiency
- Clerical Support
- Branch Management
- Accounts Payable and Accounts Receivable
- International Shipments
- Training Junior Team Members
- Complex Problem-Solving
- Customer Accounts Management
- Public and Media Relations
- Resolving Shipping and Delivery Problems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Timeline
Travel Consultant
Intele Travel
03.2022 - Current
Notary Signing Agent
Snapdocs
02.2022 - Current
US Census Enumerator
USPS Mail Carrier, USPS
11.2020 - Current
Rural Mail Carrier
USPS Mail Carrier, USPS
09.2020 - 07.2021
Customer Service /Front End Manager
UNITED STATES GOVERMENT
03.2020 - Current
Office Manager
All About U Wedding, Event Planning
11.2015 - 04.2017
Office Management Specialist
Taylor Construction Services
09.2012 - 12.2014
Manager Assistant
Catherines
07.2010 - 01.2013
Customer Service Manager
Walmart Supercenter
03.2006 - 01.2009
Customer Service Associate
Dillards
08.2000 - 01.2005
Substitute Teacher
Mobile County Public Schools
01.1995 - Current
Associate of Applied Science - Health Information Technology in Studies
Bishop State Community College
Similar Profiles
Jillian Ul SalaamJillian Ul Salaam
Business Development Coordinator at Intele TravelBusiness Development Coordinator at Intele Travel
Siquetta PorterSiquetta Porter
Independent Travel Agent at Intele TravelIndependent Travel Agent at Intele Travel
Zania BaxterZania Baxter
Travel Agent Assistant at Intele TravelTravel Agent Assistant at Intele Travel