Jillian Ul Salaam
Intele Travel
BOYNTON BEACH,FL
24
years of professional experience
1
Certification
Competent Health Care billing Coordinator with 10 plus years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Work History
Business Development Coordinator
5 Years 7 Months- Planned marketing initiatives and leveraged referral networks to promote business development.
- Generated new business with marketing initiatives and strategic plans.
- Executed calling campaigns targeting direct end-user prospective accounts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed needs of more than 10 customers at once using strong prioritization and multitasking abilities.
Team Leader - Service Delivery
3 Months- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Led a team of professionals to deliver high-quality services within strict deadlines and budget constraints.
- Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery.
Sales Consultant Representative
2 Months- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
Customer Service Coordinator
3 Months- Trained to helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned to created and enhanced call sequencing flows and scripts to enhance team performance.
- Nest on resolved concerns with products or services to help with retention and drive sales.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Work with management to develop processes and workflows to improve how we can better service patients.
Workforce Development Instructor
18 Years 4 Months- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Health Services Coordinator
- Worked with multiple departments to check proper billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Adhered to established standards to safeguard patients' health information.
Education
Bachelor of Science - Health Services Administration
- 3.5 GPA
Associate of Science - Health Services Administration
- 3.0 GPA
Skills
Lead prospecting
Experience management
CRM Software
Customer Relationship Management
Accomplishments
Licensed Medical Insurance Agent
- Achieved A+ rating by completing 95 with accuracy and efficiency.
- Collaborated with team of 10 in the development of Campign 2024
- Used Sales Force to develop manage workflow, calls and success rating of clients.
Certification
- 240 Health Insurance License - 2023 to present
Timeline
Team Leader - Service Delivery
HR Block
01.2024 - 04.2024Read More
Sales Consultant Representative
Blue Cross and Blue Shield of Florida Inc.
09.2023 - 11.2023Read More
Customer Service Coordinator
Nyu Langone
06.2022 - 09.2022Read More
Business Development Coordinator
Intele Travel
01.2019 - 08.2024Read More
Workforce Development Instructor
Broward County Schools
01.2003 - 05.2021Read More
Health Services Coordinator
Broward Health Corporate
Dec.2000 - Jan.2009Read More
Florida International University
Bachelor of Science from Health Services Administration
Read More
Broward College
Associate of Science from Health Services Administration
Read More