Christian Delacruz

• Pre writing RO’s & PO’s
• Producing work loads for 3 technicians
• Closing out paperwork
• Coordinating with current and new service customers as needed
• High level of communication with third party vendors
• Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
• Completed weekly and daily invoicing and billing for customer service team.
• Monitored team capacity in ERA-IGNITE.
• Delivered prompt service to prioritize customer needs.
• Trained new personnel regarding company operations, policies and services.

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff

Engage with potential customers through various communication channels to promote our products and services.
• Build and maintain strong relationships with clients by providing exceptional customer service and support.
• Identify customer needs and recommend appropriate solutions to drive sales.
• Assist in the development of sales strategies to increase market presence and achieve sales targets.
• Maintain accurate records of customer interactions and sales activities in the company database.
Worked with team to exchange insights and enhance sales performance.
• Participate in training sessions to enhance product knowledge and sales techniques.