Christian Feliciano
Vineland,NJ
Summary
Driven professional with experience at Dunkin' Donuts Franchising, adept in customer service and inventory management, significantly enhancing customer satisfaction. Skilled in HVAC system support, showcasing strong attention to detail and collaboration. Excels in time management and problem-solving, leveraging computer skills and a positive attitude to achieve results and operational excellence.
Overview
2
2
years of professional experience
Work History
Associate
Dunkin' Donuts Franchising
12.2022 - 06.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Utilized customer feedback to improve product offerings.
HVAC Assistant
Elliott-McElwee, Inc.
06.2022 - 09.2022
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJ06.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Cash Handling
- Listening and Comprehension
- Payment Processing
- Drive-Thru Operations
Timeline
Associate
Dunkin' Donuts Franchising
12.2022 - 06.2024
HVAC Assistant
Elliott-McElwee, Inc.
06.2022 - 09.2022
High School Diploma -
Vineland Senior High School
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