Christian Fernandez
Hialeah,FL
Summary
Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative fluent in English and Language language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Optics Lab Technician
Yuny Optical
08.2019 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Greeted customers entering store and responded promptly to customer needs.
- Optics experience, consisting of refinement and polishing of lenses.
Sales and Service Representative
Office Depot
06.2018 - 08.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and delivered engaging sales presentations to convey product benefits
- Developed and implemented sales strategies to increase profits
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2017
Skills
- Collaborative team work
- Laboratory work competency
- Sales expertise
- Complaint resolution
Timeline
Optics Lab Technician
Yuny Optical
08.2019 - 04.2023
Sales and Service Representative
Office Depot
06.2018 - 08.2019
High School Diploma -
Westland Hialeah High School
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