Allie Hepler
Wilmington,NC
Summary
An energetic and motivated individual, with a keen interest in mental health, seeking employment as a social worker to assist patients in understanding areas of their lives, providing them with resources, and providing them with emotional support.
Overview
6
6
years of professional experience
Work History
Office Manager
Tinga Nursery
08.2019 - Current
- Open and close office, handle credit card machine and daily reports from the previous day
- Handle front office duties, answering phones, emails, ordering of plants and handling transactions.
- Communicating with customers and ensuring they received their order and are satisfied.
- Documenting daily credit card and cash reports, handling net 30 charges
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Front Desk Receptionist
Hampton Inn
05.2018 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Volunteer
ACCESS Fit of Wilmington
08.2022 - 12.2022
- Helping children with disabilities participate in activities and sports
- Assisted with special events or programs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Bachelor’s - Social Work
University of North Carolina Wilmington
Wilmington, NC05.2024
Associate of Arts -
Cape Fear Community College
Wilmington, NC12.2021
Skills
- Customer Relations
- Team Bonding
- Report Writing
- Microsoft Office
- Active Listening
- Critical Thinking
- Problem-Solving Ability
- Conflict Resolution
Timeline
Volunteer
ACCESS Fit of Wilmington
08.2022 - 12.2022
Office Manager
Tinga Nursery
08.2019 - Current
Front Desk Receptionist
Hampton Inn
05.2018 - 08.2019
Bachelor’s - Social Work
University of North Carolina Wilmington
Associate of Arts -
Cape Fear Community College
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