Christian Garcia
Belleville,NJ
Summary
Highly organized and detail-oriented professional with experience in housekeeping and hospitality management. Proven record of accomplishment of successfully supervising and coordinating housekeeping operations in high-pressure environments. Committed to providing exceptional customer service and creating a safe, clean, and pleasant environment for guests.
Overview
8
8
years of professional experience
Work History
Complex Assistant Director of Housekeeping
Blue Sky Hospitality
Weehawken, NJ
04.2023 - Current
- Reviewed payroll information for accuracy prior to submission for processing.
- Created reports detailing housekeeping services provided such as room occupancy rate, lost and found items.
- Reviewed customer feedback forms in order to identify opportunities for improvement in service quality.
- Assisted in developing and implementing hotel policies and procedures related to housekeeping operations.
- Inspected linen closets for adequate supplies of linens, towels and amenities for guestrooms.
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
- Ensured compliance with health and safety regulations regarding hazardous materials, cleaning products and equipment usage.
- Managed daily workflow to ensure timely completion of tasks within budgeted hours.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Inventoried incoming supplies and placed items in stock for use by personnel.
HOUSEKEEPING MANAGER
MCR Hotels
Elizabeth, NJ
04.2022 - 04.2023
- Monitored daily operations of housekeeping staff and provided feedback
- Inspected vacant ready and cleaned rooms to verify best possible presentation to guests
- Scheduled and organized daily cleaning tasks for housekeeping staff
- Established and implemented operational standards and procedures for housekeeping department
- Maintained assigned areas to the highest standards of cleanliness and organization
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms
- Trained new employees on duties and responsibilities of department
- Evaluated team member performance and adjusted training based on needs of hotel
- Developed training modules and documentation to train staff.
OPERATIONS MANAGER
MCR Hotels
Elizabeth, NJ
04.2019 - 04.2022
- Supported the daily operations of the hotel, including, sales and events, front of ıce, and housekeeping
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Provided administrative support to other departments as needed
- Communicated with housekeeping and maintenance staff to report guest problems
- Worked with sales and events in inputting group resumes and reservations
- Managed monthly contracted bookings
- Supported the director of front of ıce with daily tasks.
FRONT OFFICE MANAGER
Courtyard by Marriott
Manhatten, NY
03.2018 - 04.2019
- Participates in the selection of front of ıce personnel
- Trains, cross trains, and retains and front of ıce staff in accordance with Marriott standards
- Schedule the front of ıce staff in accordance with budget guidelines and through the direction of the General Manager
- Evaluate the job performance of each front desk employee
- Maintain working relationships and communicate with all departments
- Verifies the accurate rooms status information in maintained and properly communicated
- Resolves guest related problems quickly, efficiently and courteously
- Reviews and completed credit limit report
- Works within the allotted budget for the front of ıce
- Receive information from the previous shift manager and passes on additional details to the oncoming shift or manager
- Enforces all cash handling and credit policies including incoming cash policies and procedures
- Conducts regularly schedule meetings of front of ıce personnel
- Conducts regular audits of Marriott standards and makes sure they conform to QA specifications
- Uphold the hotels' commitment to hospitality.
ROOMS OPERATIONS MANAGER
Renaissance Hotels
Elizabeth, NJ
03.2016 - 03.2018
- Verify that goals are being translated to the team as they relate to guest tracking and productivity
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them
- Assists in managing the execution of all operations in the rooms area departments
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction surveys and comments
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees at all times
- Communicates/updates all goals and results with employees
- Assists/teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs.
Assistant Director of Housekeeping
Education
HIGH SCHOOL DIPLOMA -
Bloomfıeld High School
Bloomfield, NJ06.2008
Skills
- PMS/FOSSE
- New Program Implementations
- Guest Relations
- Training and mentoring
- Staff Training
- Payroll Administration
- Employee Evaluation
- Housekeeping Operations
- Supply Ordering
- Scheduling Coordination
- Staff Scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Complex Assistant Director of Housekeeping
Blue Sky Hospitality
04.2023 - Current
HOUSEKEEPING MANAGER
MCR Hotels
04.2022 - 04.2023
OPERATIONS MANAGER
MCR Hotels
04.2019 - 04.2022
FRONT OFFICE MANAGER
Courtyard by Marriott
03.2018 - 04.2019
ROOMS OPERATIONS MANAGER
Renaissance Hotels
03.2016 - 03.2018
Assistant Director of Housekeeping
HIGH SCHOOL DIPLOMA -
Bloomfıeld High School
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