CHRISTIAN GARRETT
Summary
Experienced Member Service Representative with a proven track record in fast-paced industries, including food, medical, retail, and call center settings. Seeking new opportunities to advance my career within the business world. With over 5 years of experience, I have developed strong communication and problem-solving skills, enabling effective handling of customer inquiries and timely issue resolution. Known for thriving in high-pressure environments, I am confident in providing exceptional service and contributing to organizational success.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
03.2023 - Current
- Assist and educate members on products and services that best fit their financial needs
- Utilize multiple systems to help resolve account issues
- Familiar with resources to ensure accuracy and adhere to proper procedure to ensure the safety and security of member accounts
- Strive to provide members with accurate information to equip them with the knowledge they need for financial success
- Encourage team engagement in both chat and meetings
- Multitask assisting the MBR with their needs while serving as a SME in the team chat
- Participated in the Claims Portal Pilot and provided feedback to improve procedures to make it more efficient and user friendly
Retail Sales
Target
08.2022 - 03.2023
- Organized sales floor to meet the needs of employees and consumers alike
- Initiated engagement with customers and educated them on products offered
- Support store operations through collaboration with multiple departments to ensure the overall company success
GI Endoscopy Technician
Columbus Endoscopy Center
02.2019 - 08.2022
- Organized equipment in the room and flexed it based on patient needs
- Thoroughly organized and cleaned work areas
- Effectively communicated with physicians during procedures to ensure patient safety
- Mentored new hires and ensured they adhered to established procedures
- Organized and detail oriented
Education
MBA - Business Administration
Mississippi State University
12-2026
Bachelor of Business Administration - Finance
Mississippi State University
08.2022
Skills
- Active Listening
- Banking Knowledge
- Problem Solving
- Multitasking
- Product Knowledge
- Customer Service
Timeline
Member Service Representative
Navy Federal Credit Union
03.2023 - Current
Retail Sales
Target
08.2022 - 03.2023
GI Endoscopy Technician
Columbus Endoscopy Center
02.2019 - 08.2022
MBA - Business Administration
Mississippi State University
Bachelor of Business Administration - Finance
Mississippi State University
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