Christian Garza
Newburgh,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rent-A-Center NPS
Newburgh, NY
10.2022 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Picked up & finished calls accordingly and always in professional matter
Front Desk Receptionist
Tattoo Shop
Newburgh, NY
08.2020 - 10.2022
- Scheduled and confirmed appointments for clients and staff.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Processed and distributed internal and external communications.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed company calendar and scheduled events.
- Maintained a clean and organized reception area to uphold company image.
- Greeted visitors warmly and directed them to correct personnel or office.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Associate of Commerce And Business Administration -
Orange County Community College
Middletown, NY06-2020
Skills
- Scheduling
- Complaint resolution
- Account updating
- Key holder experience
- Calm demeanor
- Multi-line phone talent
- Live chat support
- Problem-solving
- Data entry
Timeline
Customer Service Representative
Rent-A-Center NPS
10.2022 - Current
Front Desk Receptionist
Tattoo Shop
08.2020 - 10.2022
Associate of Commerce And Business Administration -
Orange County Community College