Christian Giles
Phoenix,AZ
Summary
Seasoned General Manager with a proven track record at prestigious establishments like Charlie Trotter’s Restaurant, adept in operations management and guest experience oversight. Spearheaded teams to achieve a James Beard nomination for Outstanding Hospitality, 2022, by excelling in service standards and food, wine and spirits coordination. Demonstrates exceptional leadership and inventory management skills, ensuring top-notch service and operational efficiency.
Overview
28
28
years of professional experience
Work History
General Manager
Binkley’s Restaurant (now, the Larder & the Delta)
Phoenix, AZ
11.2016 - Current
- Established and maintained all FOH standards of service.
- Oversaw hiring process, employee development, and team discipline procedures.
- Maintained wine and equipment inventories.
- Directed reservation process and maintained smooth nightly flow in the restaurant.
- Trained staff on food, wine, and service methods.
- Consistently maintained exceptional customer service, resulting in a James Beard nomination for Outstanding Hospitality, 2022.
General Manager
Royal Palms Resort and Spa
Phoenix, AZ
10.2012 - 11.2016
- Managed activities of dining room staff to maintain service levels and support guest needs.
- Provided leadership, insight and mentoring to employees to supply knowledge of various company standards.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Coached team members on food safety and sanitation processes, customer service and menu education.
General Manager
Charlie Trotter’s Restaurant
Chicago, IL
11.1996 - 09.2012
- Handled daily operational tasks for a renowned national restaurant.
- Maintained exceptional customer service standards through close coordination with chef/owner.
- Conducted weekly sessions on food and wine education.
- Selected to join the management team spearheading the second location in Los Cabos, MX.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Arizona
Tucson, AZ05-1992
Skills
- Guest experience oversight
- Service standards
- POS system
- Hiring decisions
- Operations management
- Inventory management
- Reservation management
- Wine and Spirits Coordination
Timeline
General Manager
Binkley’s Restaurant (now, the Larder & the Delta)
11.2016 - Current
General Manager
Royal Palms Resort and Spa
10.2012 - 11.2016
General Manager
Charlie Trotter’s Restaurant
11.1996 - 09.2012
Bachelor of Arts - Interdisciplinary Studies
University of Arizona
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